Contact Us
Emerging Horizons
Your Accessible Travel News Source
  • Home
  • Destinations
  • Lodging
  • In The News
  • Ask the Expert
  • Know Before You Go
  • Resources
  • Books

In The News

  • US Access Board Studies Airline Restraint System
  • German National Tourist Board Launches Accessible Travel Database
  • Accessible Canada Act Approved by Legislature
  • New Wheelchair-Accessible Bus Service Between Banff and Lake Louise

In The News

Virgin Australia Changes Attendant Policy

Candy B. Harrington June 6, 2015

As the result of a complaint by a passenger who was unable to take advantage of a discounted fare, Virgin Australia has changed their attendant policy. Previously passengers had to provide the name of their attendant at the time of booking, but because of the change, passengers can now book up to 331 days in advance and get the internet discount rate, without providing their attendant’s name.

The original complaint was filed by Jenny Brown, when she was unable to take advantage of the airline’s discounted rate for her son. “My son travels with a carer arranged by a nursing agency. We don’t usually know their name more than two weeks in advance when the agency finalises their roster, so we have had to book at the last minute,” Ms Brown said. And since discounted fares are not available on last minute bookings, many people who travel with attendants pay higher fares. The change is seen as a victory by disability rights advocates. Says Brown’s attorney, “Travel is an essential service and this takes us one step closer to equality.”

Related Posts

US Access Board Studies Airline Restraint System

In The News /

US Access Board Studies Airline Restraint System

In The News /

German National Tourist Board Launches Accessible Travel Database

West block in the House of commons where the Accessible Canada Act was passed

In The News /

Accessible Canada Act Approved by Legislature

New wheelchair-accessible bus from Banff to Lake Louise

In The News /

New Wheelchair-Accessible Bus Service Between Banff and Lake Louise

‹ DOJ Unveils New Online ADA Complaint Form › Accessible Transportation in Rome

Travel Tools

  • Become a Junior Ranger at Any Age!

  • Beyond the ADA — The People, The Projects and The Progress

  • Accessible Greece Resource

  • Accessible Athens Taxi

  • UK Charity Offers Accessible Canal Boat Rentals

  • New Accessible Rome Airport Transfer Service

101 Accessible Vacations Travel Ideas for Wheelers and Slow Walkers

Cover of  101 Accessible Vacations

Buy the Book

Learn More

Barrier-Free National Parks


BarrierFreeNationalParks.com

RSS Barrier Free Travels Blog

  • Discounts at Accessible National Park Lodges at this Post-Thanksgiving Sale
  • Accessible Travel Netherlands Announces 2020 River Cruises
  • DOT Updates ACAA Service Animal Regulations
  • Excellent Virginia Road Trip Book
  • Is This Really an Accessible Room?

Back to Top

© Emerging Horizons 2019