DOJ Investigating Greyhound and FlixBus

Have you ever had an access-related problem while traveling on Greyhound or FlixBus? If so, the Department of Justice (DOJ) wants to hear from you. After receiving a number of complaints on these carriers, the DOJ is in full investigation mode. But they can’t proceed without your help. They want to hear from you if you’ve ever had your Americans with Disabilities Act (ADA) rights violated. This includes:

• Failure to maintain bus lifts.
• Refusal to assist disabled passengers.
• Refusal to allow service animals aboard.
• Abandoned disabled passengers in the middle of their journey.
• Failure to assist disabled passengers off the bus at rest stops.

If you have experienced any of these issues, or any other access-related problems, the DOJ wants to hear from you. They ask that you share your experience by filing a complaint online at https://www.ada.gov/file-a-complaint/ or by calling their information line at (800) 514-0301. Things will not improve unless you make your problems known, so please take a few minutes to share your experience with the DOJ. It’s the only way to improve access.