Due to a break in the Transcanyon Waterline, which supplies potable water to the South Rim of the Grand Canyon, all South Rim Grand Canyon lodges will be closed from August 29, 2024 to September 4, 2024. The closure will allow crews to make emergency repairs to the water system, which has had 85 major breaks since 2010.
The Centers for Disease Control (CDC) recently issued new rabies vaccination and health regulations for all dogs entering the US. This includes service animals, and it also applies to dogs returning to the US. The new rabies regulations, which went into effect on August 1, 2024, require all dogs entering the US to:
These new regulations replace the old regulations, which were issued in 1956. So why are new rabies regulations necessary?
Although dog rabies was eliminated in 2007, a reintroduction is possible if dogs from high risk rabies countries enter the US unvaccinated. And the US imports approximately 1 million dogs each year.
And then there’s the issue of fraud. There has been widespread fraud in importation documents, and it’s felt that will subside with stricter rules, specifically an ISO-compatible microchip and vaccination and import forms that are completed by a USDA-accredited veterinarian.
Additionally, unhealthy animals that were previously turned away at customs were sometimes housed in unsafe and unsanitary conditions by the importers. With the new rules in place, it’s hoped the incidence of unhealthy or diseased dogs at international border crossings will decrease. In other words since the new process will entail more time and money, it’s believed that only reputable exporters or responsible pet owners will likely complete it.
And finally, it will pretty much bring the US in line with the majority of other countries that have upped their entrance requirements in order to keep rabies at bay.
Will the new rabies regulations be more time consuming for folks with service animals? Probably. People who fly with service animals already have to fill out the DOT forms that list the service animal’s veterinarian and vaccination information. Now a USDA-accredited veterinarian will have to fill out the CDC-required rabies vaccination form and the import form. It will likely involve an office visit and of course a vet bill.
The bigger problem could be finding a USDA-accredited veterinarian. This handy tool can help you find out if your vet is USDA-accredited, or locate one nearby who is. But start early, as some offices may be inundated with people wanting to travel, and others may just stop taking new patients because of the overload.
You’ll also need to make sure your dog’s microchip is ISO-compliant. This means that it has 15 digits which is the international standard. Some older chips may not make the cut, so you may have to have a new one implanted. Your vet can determine if the microchip is ISO-compliant.
And finally, when you do get the paperwork from the vet, make copies. The CDC advises people to travel with at least two copies, in case a customs agent needs to retain one.
And for more information about the rules and regulations about flying with your service animal, visit https://emerginghorizons.com/flying-with-a-service-animal-heres-what-you-need-to-know/.
Nearly a year ago, on July 26, 2023, the Department of Transportation (DOT) announced a new accessible airline lavatory rule. Unfortunately it will still be many years before single aisle aircraft with more than 125 seat have accessible lavatories, but at least it’s a start. The rulemaking process has been going on for quite some time and the DOT took into consideration comments from consumers, airlines and disability organizations.
So here are the highlights of the final accessible airline lavatory rule, along with a timeline for when you can expect to see some changes.
Under the new rule, US single aisle aircraft with more than 125 seats must include the following features in their lavatories. These features will be required on new aircraft delivered three years after the effective date (2023) of the rule.
So basically you can expect to see start seeing these features in 2026.
But there is a catch. The usual life of a commercial commuter aircraft is 25 years, so only 4 percent of the fleet is replaced annually. This figure is from the DOT. If they start replacing aircraft with ones that include accessible lavatories in 2026 (as required), the entire fleet will not be outfitted with them until 2051. And during that interim time, passengers will not know if they have an accessible lavatory until they board the aircraft.
The new accessible airline lavatory rule also includes a provision that the onboard wheelchair must be maneuverable into the lavatory, so that the wheelchair-user will be able to completely close the door. This also applies to single aisle aircraft with over 125 seats.
Again, aircraft are not required to be retrofitted, and the same timeline applies, so this would begin in 2026 and be fully implemented in 2051.
Perhaps the biggest change with the new accessible airline lavatory rule is the requirement for accessible lavatories to have ample space for a person with a disability and an attendant. More specifically the lavatory must have enough room for two males in the 95th percentile of height and weight (6 ft. 2 in., 246 pounds). That’s a pretty large space and it would make airline lavatories truly wheelchair-accessible. And as with the other regulations this applies to single aisle aircraft with more than 125 seats.
But there is a different implementation time frame for this requirement. Specifically, it’s for aircraft ordered 10 years or delivered 12 years from the effective date. That means this would start in 2036 and 2038, and would be fully implemented in 2061 and 2063. And in the interim you won’t know in advance if your aircraft has a lavatory with this extra space.
To be fair, the preliminary rule required implementation in aircraft ordered 18 years from the effective date or placed into service 20 years from the effective date. On that timeline the fleets would be fully outfitted with accessible lavatories in 2069 and 2071.
I addressed the timeline issue in my public comments to the DOT, as did other folks, so at least they listened a bit. But rulemaking is always a process of give and take.
So bottom line, we will start to see some minor accessibility changes in 2026, with full implementation of this rule in 2071. It’s definitely a step forward, but it’s really for future generations. But then again, so was the ADA. Justin Dart was a visionary but he certainly didn’t live to see the strides in accessibility we have made since the first days of his activism.
Thanks to modern technology it’s now possible to share your travel photos with friends and family with just a few swipes and a tap or two. And I absolutely love seeing those smiling faces enjoying cruises, beaches and luxury resorts. But lately I’ve also been seeing another kind of travel post – it usually features a photo of an obviously inaccessible room, with the caption “Really? This is a wheelchair-accessible hotel room?”
And the truth is, well, maybe it isn’t.
I’ve looked at thousands of wheelchair-accessible hotel rooms over my career, and I’ve seen just about every kind of access faux-paus you can imagine; however I’ve also had more than a few managers take me to view a supposed “accessible room” only to discover that it wasn’t. So how does that happen? According to many a red-faced hotel manager, “Somehow the rooms type was entered into the computer incorrectly.”
And although this seems like a minor computer error it can wreck havoc on travelers who need a wheelchair-accessible hotel room. Think about it for a minute. You reserve an accessible room, and because the inaccessible room is coded wrong that’s the room you get. Even worse, when you open the door and discover the lack of access and report it to the front desk, the clerk continues to insist that you ARE in an accessible room. Why? Because the computer says so. And believe me, it’s darn near impossible to convince a rank-and-file employee that the computer is wrong.
Although access features can and do vary from property to property, there are a few clues that you may have been incorrectly assigned to a standard room, rather than a wheelchair-accessible hotel room (in the US). Here are a few tip-offs.
Of course if your room is listed incorrectly in the inventory, you won’t get much satisfaction from the front desk. You will have to go higher. Ask to speak to the manager. Ask the manager what features their wheelchair-accessible rooms have. Tell him that you are supposedly in a wheelchair-accessible room, but your room does not have those features. Then show him photos of the room.
And then perhaps suggest that this room was entered into the inventory incorrectly.
Chances are if this is the case, the manager will find you another room – one that is truly accessible. Of course there’s always the chance that there won’t be any accessible rooms available; in which case you should ask to be accommodated at a nearby property. After all, you did book an accessible room, and the mistake wasn’t your fault.
Granted this is a time consuming – and somewhat frustrating — process, so go ahead and ask to be compensated for your time. You may get some free points or maybe even a free night. In the end, managers want happy customers, so don’t be afraid to ask for whatever you feel you deserve.
Changes are coming to the Disney Disability Access System (DAS) hat may affect some wheelchair-users and slow walkers. These changes will go into effect on May 20, 2024 at Walt Disney World, and on June 18, 2024 at Disneyland.
The DAS pass allows guests who cannot wait in long lines to go to the ride and schedule a return time. The biggest change in this system is the criteria for qualification. Previously, all “guests who have difficulty tolerating extended waits in a conventional queue environment due to a disability” qualified for the DAS pass. Under the new system, the qualifications have been narrowed to “guests who, due to a developmental disability such as autism or similar, are unable to wait in a conventional queue for a long period of time.” And although some guests who qualify under the new criteria may also have a physical disability, they must also have a developmental disability that renders them unable to wait in long lines.
Under the old program, guests could meet with a Cast Member at the Disney parks, have a short interview and then get their DAS. Under the new program, all DAS interviews will be done virtually, and they can be done two to 30 days in advance. In-person registration will no longer be an option. Additionally, professionals from Health Alliance will assist Cast Members to determine a guest’s eligibility for a DAS pass.
After you get your DAS pass, you can reserve a return time on rides through the My Disney Experience Mobile app. Guests can only reserve one wait time; and although they won’t have to stand in line, the return time will be comparable to the current waiting time for that ride or attraction. The DAS pass is good for the length of your ticket or 120 days, whichever is shorter. And it’s only good for a total of four people, unless they are immediate family.
The DAS may not be used for guests with a service animal, unless they meet the eligibility criteria for a developmental disability. Instead, guests with a service animal can use the Rider Switch Program. This program allows guests to split their party, and have half of their party board the ride, then have the rest of the party take the ride when they are done. This program is available to guests who have a service animal that cannot board the attraction or who do not want to use the provided kennel.
So why the big changes to the Disney Disability Access System? There are basically two reasons for this. Improved access and abuse of the previous system.
Years ago wheelchair-users got front-of-line privileges, usually because the entrances were not accessible. They had to go in the exit or an alternate entrance, and since there wasn’t a line at the exit, well they skipped the queue. Today many theme parks have worked hard to make their rides accessible to as many people as possible, so a separate entrance is not necessary.
And that leads to the second reason. Abuse. There’s no shortage of stories about folks who “faked” a disability in order to get a DAS pass. Basically if you rolled into guest services in a wheelchair — your own or not — you got one. Of course that ruined things for folks who really needed the access.
Once such “incident” involved some Manhattan moms who booked an accessible VIP Disney tour through a Florida tour company, even though nobody in the party was disabled. And they saw absolutely nothing wrong with booking an accessible tour to get what they considered concierge access to the front of the line. As one mom told the New York Post, “This is how the 1% does Disney.”
And after that went public, Disney cut their front-of-line policy for wheelchair-users and went to a more stringent evaluation for the DAS. But the latest change to their plan is just an attempt to fine tune it, and to meet the needs of guests with developmental disabilities who just cannot physically wait in long lines.
And with the entrances to most modern rides now being accessible, it makes for a more inclusive environment at Disney parks. So plan ahead for your next Disney visit so you know what to expect.
A new United Airlines wheelchair sizer tool was recently unveiled. This digital tool enables wheelchair-users to select flights that can accommodate their specific assistive devices. Why is this important? Well, some larger wheelchairs will not fit through certain aircraft cargo doors without being titled to the side or back. And in some cases, tilting those wheelchairs could seriously damage them.
So how does this new United Airlines wheelchair sizer tool work? Well basically you enter your flight criteria on the United Airlines website or app, then all the flights that meet your criteria are returned. Next you click on the “wheelchair” tab in the top right, and enter the dimensions and battery type of your wheelchair. Finally, click on “check size” and the tool will return all the flights that can accommodate your wheelchair.
And here’s the great part. If you aren’t able to take your preferred flight because your wheelchair won’t fit through the cargo door, and there are other more expensive flights that can accommodate your wheelchair, you can get a refund of the fare difference.
So why did United Airlines develop this new wheelchair sizer tool? Well, it was all the result of an Air Carrier Access Act (ACAA) Complaint, and a subsequent settlement agreement between the Department of Transportation (DOT) and United Airlines.
The original ACAA complaint that triggered the DOT investigation was filed by Engracia Figueroa. Unfortunately United Airlines damaged her customized wheelchair and left her sitting in an airport wheelchair for five hours. And perhaps if she knew that she had other flight options, she would have taken an alternate flight, where her wheelchair didn’t have to be twisted, turned and tilted to fit through the cargo door. And all that manhandling was what damaged her $30,000 assistive device.
Sadly Ms. Figueroa’s story had a tragic ending. United initially refused to replace her wheelchair, and although Ms. Figueroa fought this decision, it took a toll on her. She subsequently developed a pressure sore as the direct result of improper seating, and by the time United Airlines finally agreed to replace her wheelchair, it was too late. Ms. Figueroa died from a subsequent infection on October 31, 2021.
Another provision of the DOT settlement agreement requires United Airlines to implement a six-month pilot program at George Bush Intercontinental Airport (IAH). This trial program will explore additional equipment and service options that can be used to accommodate passengers who have had their customized wheelchairs damaged or delayed.
Specifically, this program focuses on the time frame between a customer’s arrival at the airport and the time that United returns their wheelchair or provides an appropriate loaner. The goal is to make extended waits — like Ms. Figueroa had — safer and more comfortable. To that end, United is equipping their IAH loaner wheelchairs with Permobil cushions, in order to improve comfort and stability. Additionally, the airline is also reimbursing customers for transportation expenses, should there be an extended wait for the return of their assistive service. That way they can opt to wait in a more comfortable setting, such as a hotel or their own home.
The DOT has agreed to close its investigation of the ACAA complaint filed by Ms. Figueroa, in return for the implementation of these new wheelchair policies. An although it’s great to see these improvements, they wouldn’t be in place had it not for Ms. Figueroa’s ACAA complaint. So remember that the next time you encounter access problems while flying. Filing an ACAA complaint won’t personally help you, but it could help effect change. You can file a ACAA complaint at https://secure.dot.gov/air-travel-complaint.
And lest you think that it’s no big deal, remember that the ACAA has been in effect since 1986. We shouldn’t still be having these problems today. File that complaint if you encounter access-related issues .
I’m thrilled to announce that my newest national park access guide was just released. The second edition of Barrier-Free Travel; Glacier, Yellowstone and Grand Teton National Parks for Wheelchair-Users and Slow Walkers (https://emerginghorizons.com/barrier-free-travel-glacier-yellowstone-and-grand-teton-national-parks-for-wheelchair-users-and-slow-walkers/)
is now available. And I’m happy to report that there’s been improved access in — and around — all three parks.
The second edition includes updated information on:
This national park access guide was a challenging title for me, as of course Charles and I made numerous treks to all three parks (which we always do); but this time we also had to work our travels around our roles as owner/builders while finishing the construction of our new home. To say that it was delicate balancing act is a huge understatement. And although I wrote a good deal of the book at a picnic table on-site while supervising the construction, I’m pleased to announce that we are now finally settled in our new abode. The other good news is now we are even closer to Glacier, Yellowstone and Grand Teton National Parks, so it will be easier to update future changes.
There are of course a lot of changes since the first edition of this national park access guide, but they are good changes. For example Mammoth Hot Springs Hotel renovated their main lodge rooms, and they now have five accessible guest rooms, including three with roll-in showers. And outside the Parks, the new William Bridger Cabins and Glacier Cabin Village both have nice accessible units with roll-in showers.
The in-park concessionaires are doing a great job too, from Xanterra’s accessible Glacier Red Bus Tours to the accessible boat tours down in Grand Teton offered by Jenny Lake Boating. Access is really improving thanks to their efforts.
So grab a copy of my new edition and plan an accessible road trip this year. And don’t forget to get your required entrance permit for Glacier National Park. Plan ahead to avoid disappointment!
The Air Carrier Access Act (ACAA), which was first passed in 1986, covers air travel on US airlines and on all flights to and from the US. Fortunately it’s been updated over the years. The most recent update, which was on July 20, 2020, largely addressed access issues on single aisle aircraft with more than 125 seats. The current proposed updates include some service performance recommendations for the airlines, as well as the addition of improved access features on twin aisle aircraft.
Some of the airline service issue proposed changes include:
The proposed changes for improvement to the access features on twin aisle aircraft include:
As far as the costs of these proposed ACAA changes to the airlines, it’s estimated that most of the service issues won’t result in any increased cost. The enhanced training for airline personnel and the improved standards for on-board wheelchairs are the big ticket items though. The former is expected to cost the airlines $5.44 million and the latter is expected to cost them $700,000.
And nobody really knows how much more it will cost the airlines in fines if the mishandling of assistive devices is considered an ACAA violation.
On the other hand, the Department of Transportation (DOT) believes the unquantified benefits of the proposed rule would outweigh the additional costs to the airlines. These benefits include a reduction of injuries and fatalities sustained by disabled passengers while receiving physical assistance from airline personnel, as well as a reduction in injuries from using inappropriate assistive devices after airline loss or damage to personal assistive devices. And I’d say that’s a huge benefit.
Of course the airlines have a different take, which basically boils down to a delaying tactic. Several airlines organizations, including Airlines for America, the International Air Transport Association, the National Air Carriers Association, the Regional Airline Association and the Airline Service Providers jointly submitted public comments to the proposal. They want to delay the May 13, 2024 deadline for comments for 90 days, so the air carriers can have ample time to prepare their responses.
And of course, once the public comment it done, then the DOT takes things under advisement and either issues a final rule or asks for more comments on specific issues. Then when the final rule is adopted, a specific date is set for implementation. So let’s just say that this isn’t a quick process. We don’t need any more delays.
Of course the public has a say in these proposed ACAA changes too. And I encourage everyone to make a public comment. You have until May 13, 2024 and it’s easy. Just go to https://www.regulations.gov/commenton/DOT-OST-2022-0144-0225, type in your comment, and then hit “submit”. It’s that easy.
What should you say? Well of course you should encourage the DOT to quickly adopt the proposed rules, but if you have personal experience with accessible air travel that didn’t exactly go as planned then tell your story. What kinds of things should you tell them?
Let the DOT know about these things!
Or maybe you’ve never flown, because you are afraid that the airline will damage your wheelchair. Let the DOT know about that too. And if you have friends or family who would benefit from these proposed ACAA changes, speak up on that subject too.
The point is that if we don’t all speak up, then things will never change. Before the ACAA was enacted, some airlines required wheelchair-users to sit on blankets because they were afraid they would soil their seats. The ACAA — which was enacted before the ADA — put a stop to that. And with some comments we can all put a stop to the high incidence of airline damaged wheelchairs, and make flying a reality for more people.
So let your voice be heard. Make that comment today. Once again the link is https://www.regulations.gov/commenton/DOT-OST-2022-0144-0225.
Spring is a time of renewal, and for many folks it’s also time for a little spring cleaning. We move the furniture, dust and vacuum, maybe declutter a bit, and then clean off the deck and put out the outdoor furniture. And when it’s all done, it’s nice to have a clean and decluttered environment.
The same can be also said for creative works, like this blog. Sometimes they also need a little spring cleaning. I’ve been writing about accessible travel for nearly 30 years, and I started this blog back in 2004, to compliment some of my other work. I wasn’t really sure what a blog was back then, so I got a domain and used it as an editorial platform to compliment Emerging Horizons (EmergingHorizons.com). And back then Emerging Horizons was a print publication.
Things have certainly changed since 2004. Today Emerging Horizons still has the same great content, but it’s only available online. It’s free for everybody, not behind a pay firewall. And there’s still no advertising. Late last year we decided that the website was due for a little “spring cleaning” so Charles and I sat down and decided what we wanted to change and he set out to code it all.
And now it’s ready to re-launch. We’ve removed outdated pieces, given the site a more modern design and improved the navigation; but one of the bigger changes involves this blog. Previously it had a separate URL, but now everything is under one roof. This will not only make it easier for readers to access my blog, but it will also compliment the content of Emerging Horizons.
And you’ll still find accessible travel information and resources in my blog, and of course my own editorial comments thrown in for good measure. So although I’ve got a new address, my focus remains the same — providing unbiased accessible travel information for wheelchair-users and slow walkers.
Enjoy!