restroom

easyjet

Wheelchair-User Denied Passage on easyJet

, , , , , , , , , ,

Barry Dobner was looking forward to his birthday vacation in Greece with his wife and a friend. Sadly he never got further than the Manchester airport. Dobner, who is 79 years old, uses a wheelchair due to a stroke. And according to the Dobners, they informed easyJet of this when they made their booking.

And it all seemingly went well when they boarded their flight in Manchester, as Dobner received the required assistance to transfer to the aisle chair and then transfer to his aircraft seat. And then this wheelchair-user was denied passage on easyJet.   

So how did the issue arise that led to him being deplaned? Well apparently either the flight attendant or a passenger overheard someone in Dobner’s party talking about a portable urinal that was stowed in a carry-on bag. Subsequently a flight attendant approached the Dobner party to question them about it; and his wife subsequently informed the flight attendant that yes, they were indeed carrying a portable urinal.

The flight attendant left, and then returned a few minutes later and asked if Mr. Dobner could walk to the toilet. When he replied that he couldn’t — remember he was boarded in an aisle chair — he was told that he would have to deplane.

So What Happened?

Why was this wheelchair-user denied passage on easyJet?

Well according to easyJet it was because he couldn’t get to the lavatory. Now granted they did have an aisle chair on board the aircraft, but according to easyJet, the flight attendants cannot assist with transfers inflight,. They can however push the aisle chair to the lavatory.

It’s unclear if the flight attendant ever asked Dobner if he could transfer unassisted to the aisle chair. Instead she asked if he could “walk to the bathroom”. And quite frankly those are two total different questions. Although Dobner could not walk to the bathroom, he may have been able to transfer to the aisle chair by himself, or with assistance from someone in his party. But apparently that question wasn’t asked.

Generally speaking most flight attendants don’t ask if you can walk to the bathroom if you board in an aisle chair. But apparently the discovery of the portable urinal escalated the issue, and prompted that discussion.

easyJet subsequently issued an apology to the Dobner party for the denied boarding, and then issued a full refund.

But that doesn’t erase the fact that this incident happened. easyJet has had a number of denied boarding incidents for disabled passengers over the years, so it certainly wouldn’t be my first choice for an airline. That said, if you do fly them, it’s a good idea to keep quiet about the portable urinal you may or may not be carrying.

Play it safe — mums the word, when it comes to a portable urinal. Especially on easyJet! And for more tips about flying with a wheelchair, visit www.EmergingHorizons.

 

Asheiou, CC BY 4.0 https://creativecommons.org/licenses/by/4.0, via Wikimedia Commons

Do I Need a RADAR Toilet Key for my London Trip?

, , , , , , , ,

RADAR toilet key

I use a manual wheelchair, and I plan to travel to London next year. I read online that I will need a RADAR toilet key in order to use the accessible public restrooms. Is this true, and how do I get this key?

RADAR toilet keys were the brainchild of the Royal Association of Disability and Rehabilitation, hence the catchy acronym. In the UK the single-use disabled toilets in public areas, office buildings, restaurants and pubs are kept locked, as they are larger than the standard loos, and sometimes people use them for other purposes (use your imagination on that one). It was also thought that having a key would keep these toilets available to people who really need them. So the key system was set up and RADAR sold keys to people that self-certified that they have a need for an accessible toilet.

Today RADAR is part of Disability Rights UK (DRUK), and they have RADAR toilet keys for sale on their website at disabilityrightsuk.org/shop/official-and-only-genuine-radar-key. These keys also work at Changing Places Toilets (changing-places.org/), which include all the standard access features, plus and adult changing tables and hoists. It should be noted that there are other companies that sell RADAR toilet keys, but since they are not the official keys, they may or not work on all disabled loos.

Do you absolutely need a RADAR toilet key when you travel to London? Not really, as keys are usually available at the venues, and you can obtain them by just asking an employee. That said, sometimes there may not be an employee on-site, or they might have problems locating the key, so there could be a delay in getting one. Since the cost of the key is minimal, and it doesn’t take up much room, I don’t see the harm in purchasing one online before you depart. Although you probably won’t need it most times, you’ll definitely be glad you have it if you do.

Barrier-Free TravelYosemite, Sequoia and Kings CanyonNational Parksfor Wheelers and Slow Walkers Buy the Book

Barrier-Free Travel
Yosemite, Sequoia and Kings Canyon
National Parks
for Wheelers and Slow Walkers

Buy the Book
 

 

 

 

 

 

 

 

Wheelchair-Accessible Road Trip Tips

Wheelchair-Accessible Road Trip Tips

, , , , , , , , , , , ,

Route 66 near Oatman, Arizona

Road trips take a lot of planning. From plotting out the most scenic route, to finding quirky roadside attractions and unique lodging options, the devil is definitely in the details. And although everyone should plan for emergency situations, wheelchair-users and slow walkers need to take extra care in the planning process, to make sure they don’t end up stranded on the road. With that in mind, here are some helpful resources and tips to help you plan a successful wheelchair-accessible road trip.

Plan for Emergencies

  • Emergency road service is essential for any road trip, but very few towing companies have wheelchair-accessible tow trucks. Enter Mobility Roadside Assistance (mobilityroadsideassistance.com). Not only does this company provide all the standard auto club services; but if your vehicle needs to be towed they will also dispatch an accessible vehicle to transport you to the garage. Additionally, they can even dispatch a technician to repair your ramp, lift, wheelchair or scooter.
  • If you drive an adapted vehicle, consider what you would do if you had problems with your ramp, lift or hand controls. The National Mobility Equipment Dealers Association (nmeda.org) has a great database of dealers that are qualified to work on adapted vehicles. Check out their website before you travel to find repair shops along your route.

Know Your Resources

  • Many states are part of the 511 network that provides updated information on traffic conditions. Find out if this service is available along your route (ops.fhwa.dot.gov/511/).
  • Most national parks also have updated road closure information on their websites, and many even have dedicated traffic information phone numbers. These updates usually have the most recent information as they are maintained by in-park personnel.
  • Look to newer fast food restaurants for the best accessible restrooms. Most fast food restaurants are consistent in their restroom design; so find a chain that has the access features you need, and stick with it.
  • If your hotel bathroom isn’t as accessible as you expected on your wheelchair-accessible road trip, stop by a Pilot-Flying J truck stop (pilotflyingj.com). Most have accessible shower rooms with roll-in showers; and although there is a charge to use them, it’s a good alternative in a pinch.

Pack Along These Essentials

  • Pack along a can of Fix-A-Flat tire inflator. It’s a quick and easy way to repair a flat, and it beats waiting for the tow truck.
  • Duct tape is also a glove box essential. Not only can it provide a temporary fix for a leaky radiator hose, but it also comes in handy for on-the-spot wheelchair repairs.
  • A wheelchair repair kit is also essential when you hit the road. And if you need a repair to your wheelchair tire, head to the nearest bicycle shop.
  • Get your America the Beautiful Pass (emerginghorizons.com/how-to-get-a-lifetime-national-park-pass/), as it’s good for free admission to national parks and monuments across America.
  • Don’t forget to take your accessible parking placard with you when you hit the road, as it’s valid throughout the US, except in some places in New York City. Additionally, it’s a good idea to consult the FIA World Parking Guide (disabledmotorists.eu/en/home/) for disabled parking regulations in different states.
  • Finally, don’t forget to pack your sense of humor on your wheelchair-accessible road trip. Be flexible and don’t stress out if things don’t go exactly the way you planned them. After all, travel is all about experiencing new things.
Barrier-Free Travel22 Accessible Road Tripsfor Wheelers and Slow Walkers Buy the Book

Barrier-Free Travel
22 Accessible Road Trips
for Wheelers and Slow Walkers

Buy the Book