A project of the Paris Convention and Visitor Bureau, this online resource offers information on visiting Paris in a wheelchair.
It includes a detailed section about getting around, including information on wheelchair-accessible bus, metro, tramway and RER routes in the City of Lights. Also included is a list of adapted taxi companies, information about hiring a wheelchair-accessible vehicle with a driver, adapted van rental resources, and even the low-down on wheelchair-accessible airport transfers. Additionally there are links to local providers that can provide personal travel assistance, as well as information on accessible car parks.
Also included is detailed information about accessible lodgings, restaurants, tours, attractions and even self-guided walks. And if you still have questions, visit their comprehensive FAQ page. This well researched guide is an excellent resource for visiting Paris in a wheelchair. parisjetaime.com/eng/article/accessibility-a646
Barrier-Free Travel Yosemite, Sequoia and Kings Canyon National Parks for Wheelers and Slow Walkers
February is the month of love, and many folks celebrate it with a Valentine’s Day romantic retreat with their sweetheart. And although most chain hotels have at least minimal wheelchair access, that can’t always be said for quaint inns, rustic lodges and cozy cabins. With that in mind here’s a selection of some unique wheelchair-accessible picks that will simply wow your sweetie this Valentine’s Day.
Black Bear Inn
The Black Bear Inn in Arnold, California
emerginghorizons.com/sleep-near-the-big-trees-in-calaveras-county/
Located in the logging town of Arnold, this Central California mountain lodge is surrounded by the forest. The accessible Calaveras Suite is furnished with a comfy king-sized bed and includes a spacious bathroom with a roll-in shower. Add in a cozy fireplace in the gathering room and you have the perfect romantic package.
Asilomar
The “Stuck-Up” Inn at Asilomar Conference Center
emerginghorizons.com/escape-to-the-monterey-peninsula/
If you’d prefer a coastal escape, then look no further than Asilomar, which is located near Monterey in Northern California. Two accessible rooms are located in the historic section of this property, and they both include a bathroom with a roll-in shower. It’s not unusual to look out your window to see deer grazing outside; and there’s nothing better than a romantic stroll along the beach on the accessible Dunes Boardwalk.
Jim Bridger Cabins
Rooftop deck on Cabin 2 at the Jim Bridger Explorer Cabins
emerginghorizons.com/wheelchair-accessible-yellowstone-lodging-at-jim-bridge-explorer-cabins/
Located in the northern gateway to Yellowstone National Park, this small complex of nine cabins includes an accessible unit. It features two bedrooms, a small kitchen and living area, and a bathroom with a roll-in shower. Enjoy s’mores around a nearby fire circle or watch the sunset from the accessible rooftop deck. Or just snuggle up next to the fire inside.
Victoria Inn
Entry to room 15 at the Victoria Inn
emerginghorizons.com/spend-the-night-at-the-murphys-victoria-inn/
This California Gold Country Inn exudes a decidedly old world ambiance. The accessible unit is located a short walk from the main building, and has its own private entrance. It’s furnished with a queen-sized bed and the bathroom includes a 36-inch square transfer-type shower. And there’s a cozy front porch where you can enjoy a glass of wine, before you stroll down Main Street for dinner.
Maumee Bay Cabin
Cabin 17 at Maumee Bay Lodge
emerginghorizons.com/wheelchair-accessible-maumee-bay-cabin/
This northern Ohio cabin is located a short drive from the main lodge. There’s an accessible bedroom with a king-sized bed downstairs, as well as a bathroom with a roll-in shower. Other features include a spacious deck which overlooks the adjacent marsh, and a large fireplace in the great room. Even better, it offers plenty of privacy for a romantic retreat.
Skamania Lodge Treehouse
Angels Rest Accessible Treehouse Suite at Skamania Lodge, Oregon
emerginghorizons.com/sleep-in-a-wheelchair-accessible-treehouse-at-skamania-lodge/
Last but not least in our Valentine’s Day picks is this romantic treehouse at Skamania Lodge. It’s located in a quiet corner of this Washington property, and it offers ramp access to the front door. Inside, windows line the walls, so you feel surrounded by the forest. It’s furnished with a king-sized bed, and the bathroom includes an oversized roll-in shower. Top it off with a spacious deck and an indoor-outdoor fireplace and you have the perfect romantic retreat. So perfect, that a segment of The Bachelorette was filmed at this property!
Barrier-Free Travel California National Park Road Trips for Wheelchair-Users and Slow Walkers
I’ve been covering accessible travel for nearly 30 years, and in that time I have most certainly seen a lot of changes. Travel really is more accessible today for wheelchair-users and slow walkers. Granted, if you are in your 30s, you probably don’t remember what things were like decades ago with the archaic attitudes about disability — before the ADA and other laws made access possible. If that’s the case I totally understand why you feel things are still not accessible enough, as that’s a fair assessment from your perspective.
Built in 1936, the El Rancho Hotel entices prospective guests with the phrase “The charm of yesterday and the conveniences of tomorrow” emblazoned across its front portal. The main building is constructed largely of brick, with stone and wood finishing touches. Inside it’s like a step back into another century – from the vintage shoe shine stand to the cigarette machine near the front door. Add in the lush bordello-like furnishings and the massive wood staircase, and you have a real blast from the past.
And even though access wasn’t an issue when the property was built, there’s an accessible parking space near the front entrance, with curb-cut access up to the porch. From there, it’s an easy roll inside the lobby. There’s also a small gift shop and restaurant on site, if you’d like to extend your stay. Unfortunately the elevator up to the mezzanine gallery looks like it hasn’t worked for decades, so the only way to view the portraits of the stars that stayed there is to climb the stairs. Still, it’s worth a quick stop just to see the outside of the building and the front lobby, which has a few display cases filled with film memorabilia. And it goes without saying, that it’s a must-see for movie buffs, as the El Rancho Hotel was once home base to the movie stars that filmed westerns in the area.
Located 120 miles south of San Francisco, Carmel-by-the-Sea simply oozes charm. This one-square-mile European-style village boasts Bavarian architecture, quaint shops, galleries of all sorts, and one of the most beautiful beaches in Northern California. Often described as a storybook setting, this Northern California enclave is the perfect place to unplug, relax and recharge. And there’s no better lodging choice than Hofsas House — a historic property with modern access upgrades and an owner with the right attitude.
Hofsas House
Located just a few blocks from the town center, Hofsas House (www.hofsashouse.com) is a great lodging pick for wheelchair-users and slow walkers. Although this property dates back to 1947, owner Carrie Theis has proactively made access upgrades over the years. And thanks to her efforts, guests with mobility disabilities can now truly enjoy this Carmel-by-the-Sea gem.
Although there are two steps up to the front office (and absolutely no room for a ramp), Carrier offers in-car registration for guests with mobility disabilities. After that, you can drive around and parallel park right in front of accessible room 37. And if you need help, luggage assistance is also available. There are a few slight half-inch lips along the pathway to the room, but all-in-all it’s pretty doable.
Access features in the room include wide doorways, good pathway access, and level access out to the spacious back balcony. Since the property is built into the hillside, this street level room is actually on the third floor, so there’s a great ocean view from the balcony. There is wheelchair-access to both sides of the 25-inch high open-frame king-sized bed, and the room is furnished with two easy chairs, a small table, a microwave and a refrigerator,
The bathroom has a full five-foot turning radius, and it’s equipped with a roll-in shower with grab bars and a hand-held showerhead. The toilet has grab bars on the back and left walls (as seated); and there’s a roll-under sink with a very spacious counter located just outside the bathroom.
Bottom line — it’s a comfortable room with good access and a great view.
(click image to enlarge)
Room 37 at Hofsas House
Toilet and Shower in room 37 at Hofsas House
Vanity in room 37 at Hofsas House
But Wait — There’s More!
Of course there’s more to Hofsas House than just the room — they also go above and beyond in the service department too. For example, since there are two steps up into the hotel lobby (where the Continental breakfast is served), Carrie will happily arrange for breakfast delivery to your room if you can’t manage the steps.
In the end, Carrie is constantly finding ways to make her historic property more accessible. Previously the pool area was not accessible to wheelchair-users and slow walkers. Now, thanks to Carrie, there’s an accessible path to the pool from the lower parking area, and the pool also has a lift. So now everyone can enjoy some pool fun.
Says Carrie, “If we can accommodate folks, we will; but I encourage people to call us and discuss their access needs, so we can provide them with the right room.” A long-time business owner in Carmel-by-the-Sea, Carrie adds, “I know every property in town, and if our place won’t work, I will suggest one that will.”
Barrier-Free Travel California National Park Road Trips for Wheelchair-Users and Slow Walkers
If a trip to Columbus, Ohio is in your future, then make sure and check out this Columbus Access Guide at experiencecolumbus.com/plan-your-visit/accessibility/. Divided by disability, the section on mobility covers accessible attractions, hotels and transportation.
The listings in the attractions section all have level paths of travel and low door thresholds, and offer accessible seating, restrooms and parking. Some of the venues also offer courtesy or rentable wheelchairs or scooters. Each listing includes a link to the venue website, which includes more detailed access information. The hotel section includes a link to the each property website, which offers more access information. And the transportation section includes information on airport access, as well as sources for medical equipment rentals. Add in a section of additional resources, and you’ve got a treasure trove of access-related information.
Although you should contact each venue directly for updated access information, this Columbus Access Guide is a great starting point for any trip.
Barrier-Free Travel National Park Lodges for Wheelers and Slow Walkers
Have you ever arrived at a hotel, reservation in hand, only to discover that the hotel gave away your accessible room? Or worse yet, been told by a reservation agent that they cannot reserve a specific accessible room for you? It’s not only frustrating, but it’s also illegal in the US under the Americans with Disabilities Act (ADA). But unfortunately it does happen. With that in mind, here’s what you need to know about the law, so you can be a more effective-self advocate.
Block That Room!
As of March 15, 2012, US hotels are required to block accessible guest rooms upon reservation. Blocking means that the property reserves a particular room for a particular guest on a particular date. It’s important to note that a block is not the same thing as a guarantee. A block takes a particular room out of inventory, while a guarantee only refers to the room rate. These regulations are contained in 28 CFR 36.302 (e) (1) in Title III of the ADA (ada.gov/law-and-regs/regulations/title-iii-regulations/#-36302-modifications-in-policies-practices-or-procedures).
Most properties have modern reservation systems that can identify the accessible rooms, and note their features — such as a roll-in shower — so it’s relatively easy to book a specific accessible room online. U.S. properties must also make sure that guests can reserve accessible rooms in the same manner that they can reserve non-accessible rooms. In other words, if you can reserve a non-accessible room on a particular website at midnight, you should also be able to reserve an accessible room in the same manner.
Unfortunately not all properties have their accessible room inventory online or have the ability to block accessible rooms. If you try to reserve a specific accessible room, and the reservation agent says they can’t guarantee that you will get that specific room, then ask to speak to the manager. Then explain your problem and remind the manager that the ADA requires properties to block accessible rooms upon reservation. This will usually get the desired results.
If, on the other hand, the manager doesn’t back down, it’s time to try another property. Frankly if management doesn’t care about access, then it’s highly unlikely that you will even get any type of an accessible room when you arrive. Find another hotel, and then follow through with an ADA Complaint on the first property.
File an ADA Complaint
So when should you file an ADA complaint? Well most definitely file one if a property ever tells you that they can’t block a specific accessible room for you. It’s easy to file an ADA complaint — the form is online at civilrights.justice.gov/report. Make sure and take notes when the event is fresh in your mind, and jot down the names of the people that you dealt with.
It’s also appropriate to file an ADA complaint if you can reserve a standard room on the property website, but are unable to reserve an accessible room there. It’s important to note that you won’t get any compensation as a result of these complaints; however the Depart of Justice may fine the property or require them to update their website or reservation system. In the long run, it will help make things more accessible.
Finally, if you arrive at a property only to find that the hotel gave away your accessible room, you should absolutely file an ADA complaint. The property is also required to find you a comparable room at another property at the same rate. The hotel must pay the difference if the rate at the other property is higher. That doesn’t let them off as far as the Department of Justice is concerned though — take notes and file that ADA complaint when you get home.
Barrier-Free Travel Glacier, Yellowstone and Grand Teton National Parks for Wheelchair-Users and Slow Walkers
Ever wonder why some people end up with upgrades and refunds whenever they make a wheelchair-access travel complaint, while others walk away with zero compensation? Truth be told, it’s all in the details. Knowing when to complain, how to complain and who to complain to are the keys to not only resolving the issue at hand, but also to receiving adequate compensation for your inconvenience. So the next time you encounter an access-related problem on the road, follow this roadmap for prompt resolution and adequate compensation.
Save Your Trip
The first and foremost rule about making a wheelchair-access travel complaint is to address the problem at hand. If your wheelchair arrives damaged, request a suitable loaner from the airline. If that supposedly accessible bus arrives but has two steps, request an appropriate replacement. If you arrive at a hotel to find that they gave your accessible room away, have them find you one at another property. Try and remedy the access shortfall, so you can salvage your vacation and enjoy the rest of your trip.
Additionally, you should try to prevent further damage. In other words, don’t throw the baby out with the bathwater. For example, if you miss a connection because the airline didn’t have a wheelchair waiting at the gate for you, don’t just throw in the towel. Work with the airline to get on the next available flight, so you can at least enjoy part of your vacation.
Don’t be afraid to address your loss while you are trying to mitigate damages, but don’t put a dollar price tag on it. For example, in the case of the missed connection, if the next available flight isn’t until late at night, don’t be afraid to point out that you are missing a whole day of vacation because of their error. And then ask if perhaps an upgrade is available. Keep in mind, this doesn’t wipe the slate clean, but it will make your travels more comfortable.
It’s also a good idea to jot down a few notes about the incident while it’s fresh in your mind. Write down times, dates and names if you have them. Then, put the notebook away, and don’t dwell on the incident. Enjoy what’s left of your vacation, then address the matter when you return home.
When You Return Home
The time to file an official wheelchair-access travel complaint with a service provider is after you return from your trip. And although every situation is different, here are some tips to help you approach the official complaint process.
Although it’s easy to pick up the phone, your complaint will receive more attention if you put it in writing.
Address the appropriate person. Don’t start with the President or CEO, but instead begin at the bottom and work your way up. You want to be able to show that you followed the company’s complaint procedure in an effort to resolve your accessibility issue.
Keep your complaint letter short and to the point. It should be no longer than one page. Avoid superfluous details and get to the point quickly.
Keep it polite, professional and G-rated. Abstain from vulgarities and name-calling.
Have someone who isn’t emotionally invested in the incident proofread your letter for clarity.
Never threaten to sue or to file an Americans with Disabilities Act (ADA) complaint in your initial complaint. This just creates an adversarial situation and makes the matter harder to resolve.
If you are going to quote the law, make sure you know the law.
Make sure and enclose all documentation, including receipts and photos.
Most important, ask for some type of resolution. Don’t be afraid to ask for specific compensation, but be realistic. If you’re reasonable with your request, most companies will be generous in their response.
Make it Official
You should also file an official ADA or Air Carrier Access Act (ACAA) complaint when you return home. This can be done in addition to your complaint with the provider, and even if you received compensation from them. This type of a complaint won’t get you anything personally, but it may help effect change.
The Department of Justice (DOJ) and the Department of Transportation (DOT) look for patterns, and the number of complaints against individual companies. If they see a lot of a certain type of complaint, they can issue fines and directives to help avoid future access-related failures. And that in turn may lead to better compliance in the future.
Plus it’s pretty easy to file an official wheelchair-access travel complaint.
If your issue involves physical access at a hotel, attraction, restaurant, outdoor area or venue in the United States, then you can file an ADA complaint. Information about an ADA complaint can be found at www.ada.gov/file-a-complaint. And the online form is located at civilrights.justice.gov/report.
Filing an official complaint is the final step in the process. And again, although it won’t benefit you personally, it can help to make the world a more accessible place.
Barrier-Free Travel 22 Accessible Road Trips for Wheelers and Slow Walkers
Based in Krakow, Active Poland offers a number of accessible Poland tours for wheelchair-users and slow walkers. The customized Krakow tours can include everything from a stroll around town, to a museum hopping itinerary, and even attending concerts and festivals. All accessible tours are conducted in a wheelchair-accessible van with seating for one wheelchair-user and five other passengers.
Other tours that are doable for wheelchair-users and slow walkers include excursions to Auschwitz-Birkenau, the Bochnia Salt Mine, Zakopane and the John Paul II Trail. Active Poland can also book accessible accommodations and assist with restaurant and nightlife suggestions. Rental wheelchairs and stair lifts are also available. For more information on Active Poland accessible offerings, visit poland-active.com/en/Trips/Trips-For-Handicapped-In-Krakow,ig.
Barrier-Free Travel 101 Accessible Vacations Travel Ideas for Wheelers and Slow Walkers
Recently I flew to Los Angeles, and although the hotel I stayed at had a free airport shuttle, it was not wheelchair-accessible. I asked the driver and he said that they didn’t have any wheelchair-accessible airport shuttles, and that I should take a taxi or an Uber. It seemed a bit unfair for me to have to pay for transfers, while others got them for free. Are airport shuttles required to be wheelchair-accessible under the Americans with Disabilities Act (ADA)? If so, what can I do if I encounter one that lacks wheelchair access?
The ADA and Wheelchair-Accessible Airport Shuttles
In a word, yes. If a hotel provides free shuttle service it’s also required to provide an equivalent accessible service under Title III of the ADA (ada.gov/topics/title-iii/). Equivalent is the key word here, so for example if passengers routinely wait 20 minutes for an airport shuttle, then wheelchair-accessible airport shuttles must arrive in the same time frame.
That doesn’t mean that hotels have to own their own shuttles though. They just have to provide the equivalent service. For example, a small hotel can share an accessible shuttle with other properties, but they must offer equivalent service as detailed above. Properties can also opt to send accessible taxis to pick up passengers, instead of purchasing and maintaining wheelchair-accessible airport shuttles. And finally they can alternately opt to reimburse guests for their accessible taxi or Uber fares.
When Things Go Wrong
Although equivalent service means that disabled guests will get the same service as non-disabled guests, a little advance planning can go a long way to making this a reality. First and foremost, don’t wait until you arrive at the airport to inquire about the availability of wheelchair-accessible hotel shuttles. Call the hotel in advance of your trip to confirm that they have the appropriate vehicles — and that they are actually operational.
If the hotel employee you are talking with says that they don’t have any wheelchair-accessible airport shuttles, then ask to speak to the manager. Usually managers know the law, and after you point out that wheelchair-accessible shuttle service is required under the ADA, then they will start to work to find a solution. Of course this solution may be that the hotels provides an accessible taxi or pays for your Uber, but that’s an acceptable solution under the law.
On the other hand if the manager balks at your request, it’s best to find another property. You can’t strong arm someone into adhering to the law, and you don’t want to arrive at the airport only to find out that there’s no way to get to your hotel. Give your money to a property that does follow the law and will be able to accommodate you.
Of course, don’t forget the property that didn’t accommodate you. They broke the law and they deserve to be reported to the Department of Justice (DOJ). It’s easy to do too — just complete this simple online form (civilrights.justice.gov/report) to file an ADA complaint. You won’t receive any compensation as the result of filing an ADA complaint, but it will help effect change. And that helps make everything more accessible in the long run.
Barrier-Free Travel California National Park Road Trips for Wheelchair-Users and Slow Walkers
Have you ever arrived at a hotel, reservation in hand, only to discover that the hotel gave away your accessible room? Or worse yet, been told by a reservation agent that they cannot reserve a specific accessible room for you? It’s not only frustrating, but it’s also illegal in the US under the Americans with Disabilities Act (ADA). But unfortunately it does happen. With that in mind, here’s what you need to know about the law, so you can be a more effective-self advocate.
Ever wonder why some people end up with upgrades and refunds whenever they make a wheelchair-access travel complaint, while others walk away with zero compensation? Truth be told, it’s all in the details. Knowing when to complain, how to complain and who to complain to are the keys to not only resolving the issue at hand, but also to receiving adequate compensation for your inconvenience. So the next time you encounter an access-related problem on the road, follow this roadmap for prompt resolution and adequate compensation.
