Miami Beach wheelchair access just got a little bit better, thanks to the availability of loaner beach wheelchairs and the installation of Mobi-Mats and swim ropes.
Power and manual beach wheelchairs are available for loan at Beach Patrol Headquarters at 1001 Ocean Drive, and the Beach Patrol location at South Pointe Park. They are available on a first-come basis from 9 AM to 6 PM from February to October, and from 9 AM to 4:30 PM from November to January. Although there’s no charge to use the beach wheelchairs, visitors are asked to leave something of value (drivers license, wheelchair, etc.) as a security deposit, to ensure the return of the equipment.
The manual beach wheelchairs can go into water up to six inches deep, but the power beach wheelchairs, cannot enter the water. For more information, or to check on the availability of the beach wheelchairs, call (305) 673-7714.
Miami Beach also has Mobi-Mats installed at a number of their beaches. These hard-surfaced mats allow slow walkers and wheelchair-users to travel over sandy sections and offer barrier-free access to the beach. Additionally, a number of beaches are also equipped with swim ropes. For more information, and details about the Mobi-Mat and swim rope locations, visit www.miamibeachfl.gov/city-hall/public-works/ada/beach-wheel-chair-access/. So get out and enjoy the improved Miami Beach wheelchair access.
The Lost Man Creek Trail in Redwood National Park, California
When I first started writing about wheelchair-accessible travel some 30 years ago, I was definitely the odd duck in the pond. I remember approaching tourism reps and explaining my niche — travel for wheelchair-users and slow walkers. Usually the response was a polite smile, a nod, a deafening silence or the ever so popular, “we have accessible restrooms in our visitor center” reply.
While I certainly don’t long for those days, it seems that things have come full circle today, and now wheelchair-accessible travel is the cool niche. Diversity is “in”. And although this visibility is a good thing, it’s a double-edged sword. Everyone wants accessible travel content, but the majority of folks don’t want to take the time to appropriately research it, which unfortunately has led to a glut of misinformation. And the internet has made it easy to cobble together articles by cherry picking “facts” from online “resources” that may or may not have been properly researched.
So how do you separate the wheat from the chaff as far as reliable and accurate wheelchair-accessible travel content is concerned? Truth be told there’s not one sure-fire test, but here are a few tips that will help you weed out those poorly researched pieces — ones in which the writers have never actually visited the destinations in question — and direct you to the more useful and accurate access resources.
In this day and age of outsourcing tasks, writing is no different. In fact there are many sites online that offer custom content for as little as $5. And to be honest, who can blame people for going the economical route when getting content for a website? The thing is, you get what you pay for, and in many cases this content is being crafted by folks who speak very little English, and just put their finished work through an on-line translator. And of course, for $5 their research is almost non-existent.
And with the increased usage of Artificial Intelligence to craft articles, credible content is getting harder and harder to find. So, if you start to read an article that makes little sense, keeps repeating the same thing in different ways, or begins to sound like those e-mails that you receive from that Nigerian prince who wants to give you millions, chances are the content is not well researched.
Shower at the Little River Inn, Mendocino County, California
There’s just no way to get around this requirement. That said, all photos are not created equal, as far as website usage is concerned. Be clear, I’m not talking about quality here, but instead photo content. Be wary of wheelchair-accessible travel articles that only show the beautiful glossy tourism photos, and have no specific access photos.
For example, if an article talks about an accessible hotel, but includes a photo of the well manicured gardens under the hotel sign, but fails to feature any photos of the accessible rooms, that’s a huge tip-off that the writer has never been in the accessible room. Chances are they are getting their access information second-hand, which in most cases is incorrect, or at the very least inaccurate. Look for photos that accurately depict access.
Candy enjoys a Moroccotini at the El Morocco in Desert Hot Springs, California
Although the jury is still out on whether you actually have to visit a destination to write a general travel article about it, there is absolutely no way you can pen a wheelchair-accessible travel piece without a site visit. Unfortunately some people are taking shortcuts and gleaning information from online sites and putting it into their accessible travel articles — all without ever leaving their desk. This of course leads to a lot of misinformation, and then that content is subsequently copied by others and repurposed into more inaccurate articles. It’s a vicious cycle.
So how do you tell if a writer has been to a destination? Well some folks just come right out and tell you, while others weave it subtly into their narrative. And then some folks tell it with detailed photos or stories about their trips. Beware of any article that reads like a travel brochure and gives absolutely no indication that the writer ever visited the destination. Also watch out for articles that continually quote websites — “xyz.com says that the Acme Hotel has accessible rooms with roll-in showers” — as that sometimes indicates the writer has not visited the destination to check out the access first-hand.
And then there are the influencers, who are paid to promote specific destinations. Some influencers present honest reviews, while others just praise destinations and post photos of themself frolicking on the beach in a designer outfit with perfectly coiffed hair. Be wary of any article that paints a picture of a “perfect” destination, without at least taking some of the drawbacks or access shortfalls into consideration. There is no one destination that’s perfect for everyone.
Covering wheelchair-accessible travel is not as easy as it looks — trust me on this one. Not only do you have to do site inspections, but you have to know what to look for. There’s no shortage of places that I’ve visited that claimed to be wheelchair-accessible, but instead had one or two steps at the entrances. And let’s not even talk about the B&B that had two two-by-fours as an entrance ramp. Suffice it to say that if an article only says that a place is wheelchair-accessible, but gives no other concrete access details, chances are either the writer has not visited the place, or they have absolutely no idea about the access needs of wheelchair-users and slow walkers. And remember, everyone’s access needs are different.
Bathroom at the Olea Hotel in Glen Ellen, California
If an article gives little more than the catch phrase “ADA compliant” as the entire access description for a hotel, chances are the writer didn’t visit the property. Additionally, since the average traveler has no idea of the actual ADAAG regulations (https://www.access-board.gov/ada/), that phrase is pretty meaningless. For example, let’s say you are looking for a hotel with a roll-in shower and you read in an article that a certain hotel is “ADA compliant”. Chances are you’d probably assume that hotel has a roll-in shower — and that assumption might be incorrect. According to the ADAAG, only hotels with over 50 rooms are required to have accessible rooms with roll-in showers; so if the hotel only had 45 rooms that “ADA compliant” property would probably only have accessible rooms with tub/shower combinations. And a detailed access description — instead of a short catch phrase — would have clarified that fact.
Don’t automatically rule out an article that includes archaic — by US standards — terminology, like “handicapped” and “infirmed”. Although it would tend to show a lack of understanding if these words were used by someone in the US, they are the norm in some developing countries. Look beyond the words for a true understanding of access issues.
For example if the article assumes that all wheelchair-users can walk and that one or two steps won’t be a problem, then that person does not understand the realities of life in a wheelchair. Moreover, that lack of understanding will most likely result in an inappropriate evaluation of the access. On the other hand, if you find an article by someone who doesn’t quite get the language right, but still has a good understanding of access needs, it may actually provide some important access information on a less-touristed region of the world.
Accessible Red Bus in Glacier National Park, Montana
In order to evaluate access, you need to look at the big picture. Be cautious of destination articles that don’t include access information about ancillary services, such as public transportation. If the author has traveled to the area, they most certainly know about the availability of accessible public transportation, and understand the importance of including this detail in the article.
I’ve seen many an accessible travel article filled with flowery prose, about areas that I know have no accessible public transportation. The authors mention the sandy beaches and gorgeous sunsets, yet fail to acknowledge there is no accessible way to get from the airport to the hotel. Conversely, watch out for articles that claim a destination is accessible because it has an accessible bus system, yet lacks any concrete access details about lodging or attractions.
Finally be wary of roundup articles and listicles. These short pieces are all the rage with editors today, and most have a catchy title like “25 of the Best places to X”. Although they are fun to read, they generally contain very little substantive information; as the writer usually didn’t visit the destinations.
Instead these articles are filled with access information gleaned from the internet and combined with flowery prose from tourist brochures. That said, some legitimate travel writers — myself included — sometimes pen roundup pieces that contain useful access information. In the end, the key is in the access details — look for them. If they are missing or glossed over, that article is probably chock full of misinformation.
If you are looking for wheelchair-accessible airport transfers in Puerto Vallarta, then look no further than Puerto Vallarta Transportations (puertovallartaairporttransportation.com/puerto-vallarta-handicap-transportation). This local transportation provider has a ramped van that can accommodate even the largest power wheelchair and scooter. Wheelchair-users can stay in their own wheelchairs (and use the tie downs) or opt to transfer to the van seat. The van can accommodate one wheelchair-user and five other passengers, or two wheelchair-users and three other passengers. Top it off with bi-lingual drivers, and an accessible van with plenty of room for all your luggage, and you have a winning combination. For more information about wheelchair-accessible airport transfers in Puerto Vallarta, visit the Puerto Vallarta Transportations website or drop them an e-mail at info@puertovallartaairporttransportation.com.
If you’ve thought of visiting a Minnesota State Park, but felt you couldn’t navigate the terrain, then check out these loaner track chairs available at Minnesota State Parks. Unlike standard wheelchairs, these power track chairs have tank tracks rather than wheels, and they are excellent for use on inaccessible trails.
There’s no charge to borrow a track chair, but track chair-users will be required to sign a liability waiver. No verification of disability — such as an accessible parking placard or doctor’s note — is required. Although all locations have a transfer board, park staff are not allowed to assist with transfers, so if you can’t transfer independently you’ll need to bring along assistance. And don’t forget to pack along a water bottle and some snacks, as they are not usually available along the more rugged trails.
Advance reservations are required, so call the park directly to make sure the track chair is available on your desired date. Track chairs are available at the following Minnesota State Parks.
If you’re planning a Western States road trip and are wondering about wheelchair access in Yellowstone, Glacier and Grand Teton National Parks, then be sure and pick up a copy of Candy B. Harrington’s newest access guide, Barrier-Free Travel; Glacier Yellowstone and Grand Teton National Parks for Wheelers and Slow Walkers. Be it a three-day getaway to a single park, or a two-week adventure to all three national parks, this handy resource includes the detailed information and authoritative resources needed to help slow walkers and wheelchair-users plan the perfect visit.
Wheelchair Access in Yellowstone, Glacier and Grand Teton
This comprehensive second edition includes:
Accessible trail and attraction information
Photos and access details of all in-park lodges
Accessible lodging options in gateway communities
Barrier-free campgrounds
Accessible bus, snowcoach and boat tours
Accessible shuttles to and around the parks
Insider access tips
Fly-drive suggestions with accessible rental vehicle resources
National park discounted pass information
This inclusive title is the most recent addition to Harrington’s national park series; and although it’s written for wheelchair-users and slow walkers, stroller moms will also appreciate the access information in this guide. It will help everyone plan a truly accessible Yellowstone, Glacier and Grand Teton National Park road trip.
Says Harrington, “I’m especially excited about the accessible lodging improvements since the first edition of this title. Mammoth Hot Springs Hotel renovated their main lodge rooms, and they now have five accessible guest rooms, including three with roll-in showers. And outside of the parks, there are some excellent accessible choices at two new properties — William Bridger Cabins in Gardiner and West Glacier Cabin Village.”
According to Harrington, park concessionaires are placing an increased emphasis on accessibility. “From Xanterra’s accessible Glacier Red Bus Tours to the accessible boat tours down in Grand Teton offered by Jenny Lake Boating, there really are a lot of options for slow walkers and wheelchair-users in the parks,” she notes.
If you’re looking for wheelchair-accessible transportation in Budapest, then look no further than Paratrans (paratrans.hu/en). This local company can provide an accessible vehicle with a driver who is familiar with the city, for airport or rail station transfers as well as city excursions. Their Renault Master is outfitted with a ramp and tie downs, and it can accommodate three wheelchair-users and five additional passengers. And if you need room for another wheelchair, it can be reconfigured to accommodate four wheelchair-users and four additional passengers. For more information about wheelchair-accessible transportation options in Budapest, call Paratrans at +36 30 900 1603 or e-mail them at info@paratrans.hu.
Flying with a wheelchair for the first time can seem pretty intimidating. That said, it doesn’t have to be. As they say, knowledge is power, and in this case that knowledge comes from the Air Carrier Access Act (ACAA). Not only does this legislation spell out the rules of accessible air travel in the US, but it also covers air travel for foreign airlines on direct flights to and from the US. Additionally it mandates an on-site problem solver for accessible air travel problems. This problem solver is called the Complaints Resolution Official, or the CRO for short. So before your next flight, it pays to learn about the ACAA and the CRO. Not only will this help you know what to expect when you fly, but it will also give you a valuable resource should things go wrong.
Learn the Law — The ACAA
Many people incorrectly believe that air travel in the US is covered by the Americans with Disabilities Act (ADA). It is not. It is covered under the ACAA, which actually predates the ADA. And it specifically lays out the rules for accessible air travel on US airlines, as well for foreign airlines on flights to and from the US.
And the good news is that this piece of legislation is written in a user-friendly format. In other words it’s not a jumble of legal terms and phrases, but instead it’s presented as a series of questions and answers about accessible air travel. It covers everything from airport assistance and boarding, to seating, wheelchair stowage and even wheelchair damage. And the best thing that you can do to prepare yourself for your flight is to read the ACAA in it’s entirety at www.ecfr.gov/current/title-14/chapter-II/subchapter-D/part-382
Reading this legislation is especially important if it’s your first time flying with a wheelchair. Why? Because it will give you a good idea of what to expect when you get to the airport, board the airplane and even arrive at your destination. And once you know what to expect, you will also know when something is going wrong. That’s when the CRO comes into play.
Ask for the CRO — Your Problem Solver
The ACAA also mandates that covered airlines must have a CRO on duty during their operating hours. They can have the CRO available in person or by phone, but they do have to be available when someone requests one. These employees know the ACAA and they have the power to solve problems on the spot. They have the power to overrule every other airline employee — including third party contractors — except the captain of the aircraft.
Once you know the rules for accessible air travel, you will also know when something isn’t going according to the rules. And that’s when you need to speak up for yourself. For example, if an airline employee says that wheelchair-users are not allowed to have aisle seats, and instead insists that you have to sit by the window, then you need to ask for the CRO. In this case, it would first be a good idea to first tell the airline employee that under the ACAA, the only place a wheelchair-user can’t sit is the emergency exit row. And if you still get push back, ask to speak to the CRO.
Now if the airline employee doesn’t know who or what the CRO is, ask to speak to a supervisor. The supervisor definitely knows who the CRO is, and in fact they may even be a CRO. Sometimes inexperienced employees don’t know about the CRO, so don’t be afraid to work your way up the chain of command.
It’s also a good idea to bookmark the ACAA, so you will have easy access to it when you travel. Then if you run into something questionable, you can easily pull it up and show it to the airline employee. Sometimes that works, but in the end the CRO is your best source for immediate resolution.
File an Official Complaint
Although the CRO is the person that can help solve your access related problems on the spot, there are a few more things you should do if you encounter difficulties when you are flying with a wheelchair. Of course first and foremost, you need to address the issue at hand, and try to get it solved by the CRO. But there are also a few more things that you should do when you return home.
First off, file an official complaint with the airline, especially if there was some damage done to your wheelchair or other assistive device. Address the issue and ask for appropriate compensation. When an access-related complaint is filed directly with the airline, they are required to track the resolution and report back to the Department of Transportation (DOT). It should be noted this is the only way to receive monetary damages from an airline, short of going to court.
Finally, it’s also a good idea to file an official ACAA complaint with the DOT after you return. This will not help solve your problem, nor will it get you any monetary compensation, but it could result in airline fines by the DOT. The DOT looks at patterns and if it gets numerous complaints on the same airline about the same thing, it may issue fines to the airlines involved. And remedial training is usually also required when an airline is fined. Although an ACAA complaint won’t benefit you personally it may help effect change and make air travel more accessible for everyone. And it’s easy to do on this online form — secure.dot.gov/air-travel-complaint.
So the next time you encounter problems when flying with a disability, make sure you take all of these measures to remedy the problem.
Barrier-Free Travel California National Park Road Trips for Wheelchair-Users and Slow Walkers
If you’ve thought of visiting a Minnesota State Park, but felt you couldn’t navigate the terrain, then check out these loaner track chairs available at Minnesota State Parks. Unlike standard wheelchairs, these power track chairs have tank tracks rather than wheels, and they are excellent for use on inaccessible trails.
If you’re planning a Western States road trip and are wondering about wheelchair access in Yellowstone, Glacier and Grand Teton National Parks, then be sure and pick up a copy of Candy B. Harrington’s newest access guide, Barrier-Free Travel; Glacier Yellowstone and Grand Teton National Parks for Wheelers and Slow Walkers. Be it a three-day getaway to a single park, or a two-week adventure to all three national parks, this handy resource includes the detailed information and authoritative resources needed to help slow walkers and wheelchair-users plan the perfect visit.
If you’re looking for wheelchair-accessible transportation in Budapest, then look no further than Paratrans (
