Located in Northwestern Arizona, the Grand Canyon is 277 miles long, up to 18 miles wide and a mile deep. Carved by the Colorado River and the forces of nature, the majority of this geological formation lies within the borders of the national park. That said, the West Rim, which boasts a horseshoe shaped glass walkway out over the canyon, is located on Hualapai land. But no matter what area of the park you visit, there’s no shortage of breathtaking views at this national treasure.
Insider Tips
For an interesting look at the history of the Fred Harvey Company, El Tovar Hotel and Bright Angel Lodge, pop into the Bright Angel History Room on the South Rim. Exhibits include artifacts from these two Harvey Houses, as well as old photos, an 1880 Harvey House dinner gong, and even a vintage Harvey Girl uniform. It also includes information and photos from a Harvey Indian Detour excursion, which took train passengers on a five-night trip to nearby Native American sites. Both the canyon entrance and the main entrance of the Bright Angel Hotel are wheelchair-accessible.
All the in-park lodges, except Bright Angel Lodge, have accessible rooms. That said, Kachina Lodge is the only property with an elevator, so it’s a good choice for slow walkers who want an upper floor standard room, but cannot do stairs.
Grand Canyon Scenic Airlines offers accessible flightseeing excursions over the Grand Canyon in fixed-wing aircraft from the Grand Canyon Airport in Tusayan. There are six stairs up to the aircraft door, but a portable ramp is available for anyone who can’t manage the climb. Wheelchair-users must transfer to a seat near the aircraft door, and wheelchairs are stored at the airport. It’s a great choice for a scenic overview of the park.
Known as the “Crown of the Continent” because the Continental Divide bisects the park, Glacier National Park encompasses more than a million acres of coniferous forests, alpine meadows, pristine lakes and glacier-carved peaks. The wildlife in the park is just as diverse at the landscape that supports it, and it includes elk, bighorn sheep, moose, and one of the largest remaining grizzly populations in the lower 48 states.
Insider Tips
A well kept secret along Going-to-the-Sun Road, Red Rock Point offers a beautiful view of McDonald Creek cascading down over the massive red rocks. The turnout is located about a mile north of the Trail of the Cedars on the left side of the road. Keep your eyes peeled when you get close, as there is absolutely no signage to mark the overlook. There’s accessible parking near a hard-packed dirt path that leads .06 miles out to a boardwalk viewing platform.
Although the historic Red Buses of Glacier National Park are not wheelchair-accessible, Xanterra Parks and Resorts has two wheelchair-accessible vehicles in their. The lift-equipped buses have roll-up plastic flaps on the windows, and passengers get a full view of everything around them, thanks to an on-board camera and monitors Even better — the accessible vehicle is booked solely for your party, so you get a private tour at the regular tour price.
In addition to an entrance fee or a park pass, a day use entrance reservation is also required for Glacier National Park visitors during peak visitation periods in the summer. Entrance reservations are currently required for the West Entrance Station, the Camas Entrance Station and Many Glacier Valley. That said the park adjusts the system annually, so check the park website for the most current information. Entrance reservations are not available at the park. They must be purchased at recreation.gov in advance. Visitors without an entrance reservation will not be admitted.
The hottest, driest and lowest point in North America, Death Valley is the largest national park in the lower 48 states. And with over three million acres of wilderness area, there’s a huge diversity in the flora and fauna throughout the park. From majestic sand dunes and salt flats, to snow capped peaks, a lush oasis and even a massive crater, there’s something for just about everyone at this remote national treasure.
Insider Tips
A stop at Badwater – the lowest point in the US — is a must do on any Death Valley itinerary. There’s boardwalk access out to the salt flats, and from there you can roll as far as you like. It’s best to hit this area in the morning though, as it can get quite hot later in the day. Additionally, don’t forget the insect repellent, as the biting flies that are common in Death Valley really like this area of the park – especially in the summer.
Many visitors flock to Zabriskie Point and Dantes View, off of Highway 190; while most folks entirely pass up the scenic 20 Mule Team Canyon Drive, which is located between the two. This 2.5-mile scenic drive winds up and down the colorful eroded badlands, and offers an off-the-beaten-track experience without having to trek through the desert for days.
Although there’s no shortage of food offerings at Furnace Creek, head on over to Timbisha Shoshone land and try something different for lunch. Just follow the signs to Timbisha Village Tacos from highway 190, between the Furnace Creek Inn and Furnace Creek Ranch. There aren’t many choices on the menu – Indian tacos, burritos, taco salad and shaved ice – but the food is tasty and the prices are reasonable. And although their hours vary, they are usually open for lunch. To-go food is also available.
Located 2.5 hours northeast of Bryce Canyon National Park, Capitol Reef National Park is named for two of its prominent geological features. Take the name of a dome-like formation that resembles the US Capitol, and combine it with a massive rock wall that was likened to a barrier reef by early explorers, and voila, you have Capitol Reef. Today the 100-mile long Waterpocket Fold still presents a formidable reef-like obstacle, while Capitol Dome is one of the most recognizable park landmarks. Highway 24 bisects the park, which has a west entrance near Torrey and an east entrance 10 miles west of Caineville.
Insider Tips
If you have little ones in tow, be sure and stop in at the Ripple Rock Nature Center, which offers interpretive programs for children from Memorial Day to Labor Day. Activities include wool spinning, fossil identification and cornmeal grinding. Junior Ranger booklets and Family Fun Packs are also available there. Best of all, the nature center is wheelchair-accessible.
Most visitors completely miss Panorama Point, which offers one of the best views in the park. The turnout to the viewpoint is located west of the visitor center, at milepost 77 on Highway 24; and the overlook features a comprehensive and very scenic overview of the park. And although the trail to the upper viewpoint is steep and not wheelchair-accessible, there’s level access out to the lower viewpoint, and even a great windshield view from the parking lot.
Don’t miss the Petroglyph Boardwalk, which offers good views of the petroglyphs carved into the canyon walls along Highway 24. There’s level access to the viewing platform, which has an accessible scope trained on the canyon wall. The adjacent boardwalk also features level access, as it passes by another collection of petroglyphs believed to have been made by the Hopi and Paiute people.
National park lodges are more than just places to rest your head. Not only are they part of the essential infrastructure of our national parks, but they’re also filled with history . In fact, more than a few national park lodges are listed on the National Register of Historic Places. And the good news is, the bulk of these historic properties have added access upgrades over the years, so wheelchair-users and slow walkers can also enjoy them. Thinking about staying in a national park lodge on your next road trip? Here are a few more benefits of staying “in park”.
Beat the Crowds
The best way to beat the crowds at national parks is to arrive early in the morning, and that’s much easier to do if you stay overnight in the park. The crowds drastically increase after 10 AM, when a lot of tour buses also appear. For example in Grand Canyon National Park, it’s almost impossible to enjoy Hermit Road during peak season in the afternoons. The shuttle buses are full and private vehicles are not permitted along the route. If however you get an early start, you’ll have a much more pleasant experience. Even better, it’s just a short walk to a shuttle bus stop from any of the park lodges, and five of the lodges have wheelchair-accessible rooms.
Nature Surrounds You
There’s just no comparison between staying at a chain hotel in a gateway city and bedding down in a national park lodge surrounded by nature. How can you beat opening your drapes to a view of Half Dome, or enjoying the red rock beauty of Zion Canyon from your front porch?
And Then There’s the Wildlife!
No place is off limits to the native wildlife in national parks. For example, at Mammoth Hot Springs Hotel in Yellowstone National Park, it’s not unusual to see the resident elk graze outside the accessible cabins. It’s an especially impressive sight during the rut, when the large bulls heard their harems. And you’ll never forget the bugling cry of the bulls.
First Dibs on Dinner Reservations
The more popular restaurants in some national parks require dinner reservations, and first dibs on those go to lodge guests. For example in Yellowstone, reservations at the Old Faithful Inn, Grant Village and the Lake Yellowstone Hotel are available 60 days in advance to lodge guests; while folks staying elsewhere can only make same day reservations.
Location, Location, Location
Let’s face it, some national parks are just too far from the city to make a daily commute, so staying at an in-park lodge is the only option. Take Isle Royale National Park for example. It’s located on an island in the middle of Lake Superior, and since it’s a four-hour ferry ride from the mainland, staying overnight just makes sense. Fortunately Rock Harbor Lodge has a comfortable wheelchair-accessible room.
Competitive Pricing
Last but certainly not least, most of the popular national parks have rooms in all price ranges, and some national park concessionaires even have programs in place that offer competitively priced rooms. For example, Curry Village in Yosemite National Park offers affordable family accommodations, while the luxurious Ahwahnee offers high end rooms with prices to match. And over in Yellowstone National Park, the Xanterra Travel Collection prices a good chunk of their in-park rooms at rates comparable to those found in the surrounding gateway communities. So yes, you can book a national park lodge at gateway community prices, but you do have to book early to take advantage of these great bargains.
Located on the east side of the state, about five hours from Zion, Canyonlands National Park is the largest of Utah’s “mighty five”. That said, it’s also a pretty rugged park, and you’ll need a four-wheel-drive vehicle to access some of the more remote areas. There are however two sections of the park that are easily accessible in a standard car or truck — the Needles District and the Island in the Sky District. Both of these areas offer scenic drives on paved roads, with overlooks and viewpoints along the route.
Insider Tips
Don’t miss Newspaper Rock which is located just outside the Needles District, about 12 miles from the intersection of Highway 191 and Highway 211. This massive rock contains an impressive collection of historic petroglyphs, which date back some 1,500 years. There’s a 30-foot long level trail next to the petroglyph panels that offer visitors an up-close-and-personal look at these Puebloan and Ute relics.
For the best view in the park, head over to Grand View Point Overlook. From there, you’ll get a very accessible view of the La Sal Mountains and the Colorado River Canyon, and you can even catch a gander of The Needles District in the distance.
Be sure and stop at Shafer Canyon Overlook on your way out of the park. Although there are also turnouts near this overlook on the way in, it’s best to catch the view as you head north– near where the final scene of Thelma and Louise was filmed. Impressive is an understatement.
Named for Ebenezer Bryce, a Scottish immigrant who settled in the Paria Valley in 1875, Bryce Canyon National Park is known for the spire-like hoodoos that seem to magically rise from the canyon floor. Created by a combination of freezing, thawing and erosion, these unusual limestone formations were sculpted over millions of years. Today, this Utah national park is often described as a cave without a ceiling; as the hoodoos bear a striking resemblance to stalagmites found on cavern floors.
Insider Tips
Free wheelchair-accessible shuttle bus transportation through the park amphitheater is available from April through the end of September. Although cars are allowed along this route, parking is at a premium during the busy summer season, so taking the shuttle bus is the easiest way to see the park.
Don’t miss the Bryce Canyon Shared Use Path – the longest accessible trail in the park. This paved trail begins outside of the park at the shuttle staging area at Ruby’s in Bryce Canyon City, and travels 2.4 miles to the park entrance, then continues another 2.6 miles to Inspiration Point. It also connects with the shuttle system at the visitor center, general store, lodge, Sunset Point, Sunset Campground and Inspiration Point, so you can do as much of the trail as you like, then hop on the accessible shuttle to return to your car.
The historic Lodge at Bryce Canyon, which dates back to 1925, offers four wheelchair accessible rooms – two with roll-in showers and two with tub/shower combinations. This rustic property was the brainchild of Gilbert Stanley Underwood who also designed Old Faithful Lodge at Yellowstone, the Ahwahnee at Yosemite, and Jackson Lake Lodge at Grand Teton National Park.
Located in Eastern Utah just five miles north of Moab, Arches National Park is known for its more than 2,000 natural stone arches. The main park road runs from the visitor center to the Devils Garden Trailhead, and connects with side roads to the Windows Section and Wolfe Ranch. And although the major sites are marked on the park map, there are also a number of unmarked pullouts along the way that offer spectacular windshield views of the beautiful red rock landscape.
Insider Tips
Don’t miss Balanced Rock – one of the most accessible sites in the park. It offers a nice .2-mile out-and-back accessible stroll around the seemingly precariously perched namesake rock, with a killer view from an overlook located midway along the route.
Although the main trail to Skyline Arch is not accessible, due to steps and rocks. wheelchair-users and slow walkers can easily access the other side of the arch from the Needles Campground. Just drive to the amphitheater, park in the accessible parking area, and take the level sidewalk over to the amphitheater. There’s an absolutely beautiful close-up view of Skyline Arch from just about anywhere in the amphitheater.
In addition to an entrance fee or a park pass, a day use vehicle entrance reservation is also required for Arches National Park, for visits from April through October between 7 AM and 4PM. Reservations are released in monthly blocks on recreation.gov beginning in January. Print out the reservation or do a screen capture, as cell phone service is spotty in the park. Entry reservation are not available at the park, and visitors who don’t have one will not be admitted.
If you don’t have an entrance reservation, consider entering the park before 7 AM. You’ll dodge the crowds and the park is absolutely beautiful as things begin to come to life for the day.
The Air Carrier Access Act (ACAA), which has been on the books since 1986, details what services US airlines must provide to disabled passengers. These regulations also cover foreign air carriers that fly routes to and from the US. Although it’s a good idea to read the regulations in their entirety at www.ecfr.gov/current/title-14/chapter-II/subchapter-D/part-382, there are a few key provisions that every traveler should note. With that in mind, I’ve created a Disabled Air Travelers Bill of Rights, which highlights those provisions.
Of course, sometimes there’s a big difference between the regulations that dictate what should happen, and what actually happens in real life. With that in mind, not only have I pointed out some possible air travel “realities”, but I’ve also included some helpful tips and tricks about how to remedy access missteps that could pop up along the way. And for your reference, I’ve also noted the specific parts of the ACAA that convey each right.
1. You Have the Right to Curbside Wheelchair Assistance
Curbside wheelchair assistance tops the Disabled Air Travelers Bill of Rights. Some airports are huge, and slow walkers who use a cane or walker literally can’t manage the distance. Under § 382.91 of the ACAA, airlines are required to provide wheelchair assistance from the terminal entrance (or vehicle drop-off point) to the gate. Not only must they provide a wheelchair, but they must also provide someone to push that wheelchair and offer luggage assistance.
The reality of the situation is that sometimes this just doesn’t happen, even when you make advance arrangements. So what should you do if you are left stranded at the curb? The solution to this dilemma actually starts before the trip. Contact the airline prior to your departure and ask for the local number of the airline. Then put it in your cell phone so you have it handy if the airport wheelchair is a no-show. That way you won’t have to spend precious moments on hold and be forced to navigate through endless prompts, in order to get assistance.
And when all else fails call the airline out on social media. This shouldn’t be your initial response, but when your requests for assistance go unanswered, it’s sometimes the fastest way to get results.
Additionally, when you get to your gate don’t let them take the wheelchair away, even if you can easily make it down the jetbridge to the aircraft. The reason for this is that if there’s a gate change – which isn’t uncommon – you will need a wheelchair to get to your new gate. If they take that airport wheelchair away, you will be stranded. And sometimes that new gate can be quite a hike from the original gate.
2. You Have the Right to Remain in Your Own Wheelchair to the Aircraft Door
This is called gate checking your wheelchair and it’s absolutely something that you want to do. Why? First and foremost you will be more comfortable in your own wheelchair. Additionally, the less time the airline has your wheelchair, the less time they have to damage or misplace it. And under the ACAA US carriers are required to gate check wheelchairs whenever possible.
Of course the reality is that not everybody can stay in their own wheelchair all the way to the gate. In order to gate check your wheelchair it must have non-spillable batteries. If your wheelchair has spillable batteries you must arrive one hour earlier, surrender your wheelchair at check-in and then transfer to an airport wheelchair.
If your assistive device has Li-ion batteries, you may be able to stay in it all the way to the gate. Airlines are allowed to – but not required to – accept assistive devices with Li-ion batteries. And all the airlines have different requirements for the packaging, labeling and transport of these batteries.
Bottom line – know your battery, and travel with a non-spillable battery if at all possible. And contact the airlines directly to find out about their requirements or restrictions on Li-ion batteries. Finally, consult § 382.125 of the ACAA to find out the specifics of this provision.
3. You Have the Right to Preboard the Aircraft
Next up on the Disabled Air Travelers Bill of Rights — preboarding. Under § 382.93 of the ACAA, airlines must offer preboarding to disabled passengers who request this service. Preboarding simply means that you board the aircraft before general boarding is announced.
There are several advantages to preboarding. First and foremost, you can take your time going down the jetway, and you don’t have to worry about being trampled or crowded by other passengers. Additionally, you’ll get first crack at overhead storage space, and people won’t be staring at you as you transfer to your seat. Finally, if your seat doesn’t have a flip-up armrest (it happens), the flight attendant can easily reseat you before the other passengers board.
The reality of the situation is that many airlines no longer make preboarding announcements. And under the ACAA, they aren’t required to announce preboarding, they are just required to offer it. With that in mind, make sure and arrive at your gate early, and tell the gate agent that you need to preboard the aircraft. Then — and this is the important part — make yourself very visible at the gate. Do not wander away. Out of sight is out of mind, and you certainly don’t want the gate agent to forget you.
4. You Have the Right to a Dignified Boarding
A very important facet of the Disabled Air Travelers Bill of Rights is the right to a dignified boarding. A dignified boarding is either a level boarding or access to the aircraft by a lift. Under § 382.101 of the ACAA, US airline employees are never allowed to hand carry disabled passengers on board the aircraft.
Accessible boarding — either by a level jetway or a lift — is required on aircraft with 19 or more seats at US airports. Most larger airports have jetbridges, so you can just roll on the aircraft. At airports without jetbridges passengers deplane directly to the tarmac, via a portable stairway. At these airports, lift boarding is required if the airport has more than 10,000 enplanements (passengers) per year.
And although these boarding requirements also apply to foreign carriers that land in the US, it’s not a requirement at foreign airports. With that in mind, it’s a good idea to inquire about your boarding and deplaning options before you buy your ticket, especially on international flights. Additionally, don’t forget to ask about the weight limit of the lift if the airport doesn’t have jetways.
Also keep in mind, planes may enplane or deplane directly on the tarmac, even if the airport has jetbridges. This is usually a traffic issue, and it’s not uncommon at large airports. When this happens passengers deplane directly to the tarmac and are then bussed to the gate. If this is a possibility, it’s important to not only inquire about the availability of a lift, but also of an accessible bus.
5. You Have the Right to Appropriate Seating
Seating is another important topic addressed in the Disabled Air Travelers Bill of Rights. To be honest, there’s a lot of confusion about what type of seating is required for wheelchair-users. Under § 382.61 of the ACAA, US aircraft with more than 30 seats must have movable armrests on at least half the seats. These flip-up armrests make transfers from the aisle chair a bit easier, and they are the only seating accommodation required for wheelchair-users.
That said, airlines cannot require a wheelchair-user to sit in a window seat or bar them from occupying an aisle seat. They can however prohibit a disabled passenger from sitting in an exit row.
Seating is further addressed in § 382.81 of the ACAA, which states that passengers with a fused leg or those who travel with a service animal are guaranteed bulkhead seating. It doesn’t require bulkhead seating for wheelchair-users or slow walkers. And if you qualify for bulkhead seating, it’s important to note that they do not have flip-up armrests.
The good news is, even though bulkhead seating is not required for wheelchair-users under the ACAA, many airlines routinely set aside these seats for any disabled passenger. Check with the carrier about their bulkhead seating policy if this is an accommodation you need. If they can accommodate you, great. If not keep checking until you find an airline that can. It’s also a good idea to check for airlines that offer open seating; because if you preboard you’ll have first pick of seats.
6. You Have the Right to Onboard Wheelchair Stowage on Most Aircraft
According to § 382.67 of the ACAA, US airlines must provide one priority wheelchair stowage space on aircraft with 100 or more seats.
This area must be at least 13 inches by 36 inches by 42 inches, which is deemed large enough to store a typical adult-sized wheelchair without having to remove the wheels. Although this space is usually located in the onboard closet, airlines can also strap a wheelchair to a row of seats. If the onboard wheelchair stowage space is in the closet, a sign must also be installed indicating that assistive devices stowed in this area get priority over all other items, including crew luggage.
The one thing to remember is that there is only one wheelchair stowage space per aircraft, and in order to use it you must preboard. So that’s one more reason to arrive at the gate early and take advantage of preboarding.
§ 382.123 of the ACAA also states that airline personnel are required to move other items — including crew luggage — in order to make room for a passenger’s wheelchair. Of course this doesn’t always happen, and sometimes the crew is reluctant to move their luggage. It’s a good idea to print out this section of the ACAA and take it with you in case that happens. And if that doesn’t work, then you’ll just have to enlist the assistance of the CRO (see #10 below).
7. You Have the Right to Fly
A very important tenet of the Disabled Air Travelers Bill of Rights – airlines cannot deny you passage just because you are disabled. This is detailed in § 382.19 of the ACAA.
And although the airlines cannot deny disabled passengers passage, they can require them to travel with a safety assistant if they feel that they are unable to assist with their own emergency evacuation. That said the the only duty that a safety assistant has is to assist a disabled passenger in an emergency. And anybody – even someone you don’t know – can be a safety assistant. This is detailed in § 382.29 of the ACAA.
So if the gate agent says you can’t fly unaccompanied, all you have to do is ask another passenger to act as your safety assistant. Problem solved. Unfortunately not all gate agents know the law, so it’s a good idea print out this section of the regulations.
And if you have to, contact the CRO (see #10 below).
8. You Have the Right to Relieve Yourself on a Flight When Nature Calls
According to § 382.63 of the ACAA, accessible lavatories are required on all post-1992 US wide body aircraft. And if the aircraft has an accessible lavatory, it is also required to carry an on-board wheelchair.
The reality of the situation is that there are minimal requirements for an accessible lavatory. Basically they have to be big enough to accommodate the onboard wheelchair, and they must include an accessible call button, grab bars and faucets. There are no provisions for enough space for a caregiver or a transfer, so many folks can’t realistically use “accessible” airline lavatories. And again, they are only required on wide body (twin aisle) aircraft.
The good news is, that a revision of the ACAA to require accessible lavatories in single aisle aircraft is currently underway. Unfortunately the timeline for implementation is painfully slow, and if adopted as written, full implementation is at least 45 years away
For now, if you need a large lavatory, look to the newer wide body jets. Specifically, the 787 Dreamliner has a very spacious accessible lavatory. Also the newer Airbus 320 models have large space-flex accessible lavatories. Both of these models have plenty of room for both a wheelchair-user and a caregiver. Additionally it’s a good idea to check out the seating maps on www.seatguru.com. Although the site doesn’t list the exact size of the accessible lavatories, it’s easy to see the relative size compared to the standard lavatories.
And last but not least, if you will need the on-board wheelchair during the flight, ask the flight attendant to check and make sure it’s on the aircraft before takeoff. Sometimes they get offloaded and aren’t promptly replaced. And you don’t want to find this out in the middle of your flight.
9. You Have the Right to Compensation for Wheelchair Damage
Unfortunately wheelchair damage is sometimes a reality of air travel. § 382.131 of the ACAA addresses compensation for wheelchair damage.
On domestic flights (within the US), the airline liability limit for damaged assistive devices is the purchase price — not the replacement cost — of the item. And on international flights the airline liability limit for damaged assistive devices is covered under the Warsaw Convention ($25.29/kilo) or the Montreal Convention ($1731 limit).
So, if you have an older wheelchair, that costs more to replace today, you’ll be responsible for the difference. You’ll only be reimbursed for the original purchase price on domestic flights.
Although this coverage is limited, there are some steps you can take before your flight to make sure you will be adequately compensated. First and foremost, you should determine how much it would cost to replace your assistive device. Then check your homeowners insurance to see how much — if any — coverage you may have. Most policies cover personal property even when it leaves your residence; however some policies exclude assistive devices. And if your policy isn’t clear on this matter, call your agent for the most authoritative answer.
If you find that you don’t have any homeowners coverage, then shop around for a high deductible travel and baggage insurance that includes assistive devices. Again, it’s good to talk to a live person to make sure that you get adequate coverage. And make sure you get it in writing — don’t just rely on a random phone conversation.
10. You Have the Right to Have Your Disability-Related Complaint Addressed
This is perhaps one of the most important aspects of the Disabled Air Travelers Bill of Rights, as it offers an avenue to problem resolution. All US airlines and foreign airlines that fly to and from the US are required to have a Complaints Resolution Official (CRO) on duty during operating hours. This person knows the law and is specifically trained to solve access related problems. This provision is included in §382.151 of the ACAA.
The reality of the situation is that not all airline employees are acquainted with the CRO or the disability complaint process. They are also sometimes not even aware of the ACAA. This is especially true of new hires.
So whenever you run into a wall on an access-related issue, always ask to speak to the CRO. If the employee you are dealing with does not know who or what the CRO is, then ask to speak to a supervisor. They are well aware of CRO duties, and they may even be a CRO; as it’s not uncommon for the airlines to have more than one CRO on duty at a time.
It’s also a good idea to bookmark the ACAA, so you can point out the law if you feel you are being mistreated.
Of course the goal of the CRO is to solve the problem on the spot, but if that doesn’t happen you can most certainly follow up when you return home. You can file an access related complaint directly with the airline within 45 days of your flight.
Additional Recourse For ACAA Violations
Even if you have already filed a complaint with the airline, you can also file a complaint with the Department of Transportation (DOT) for ACAA violations when you get home. This most likely won’t result in a solution to your specific problem, but the DOT has the authority to fine airlines for access shortfalls. And that usually results in better policies and procedures for passengers with disabilities.
When I first started writing about wheelchair-accessible travel some 30 years ago, I was definitely the odd duck in the pond. I remember approaching tourism reps and explaining my niche — travel for wheelchair-users and slow walkers. Usually the response was a polite smile, a nod, a deafening silence or the ever so popular, “we have accessible restrooms in our visitor center” reply.
While I certainly don’t long for those days, it seems that things have come full circle today, and now wheelchair-accessible travel is the cool niche. Diversity is “in”. And although this visibility is a good thing, it’s a double-edged sword. Everyone wants accessible travel content, but the majority of folks don’t want to take the time to appropriately research it, which unfortunately has led to a glut of misinformation. And the internet has made it easy to cobble together articles by cherry picking “facts” from online “resources” that may or may not have been properly researched.
So how do you separate the wheat from the chaff as far as reliable and accurate wheelchair-accessible travel content is concerned? Truth be told there’s not one sure-fire test, but here are a few tips that will help you weed out those poorly researched pieces — ones in which the writers have never actually visited the destinations in question — and direct you to the more useful and accurate access resources.
In this day and age of outsourcing tasks, writing is no different. In fact there are many sites online that offer custom content for as little as $5. And to be honest, who can blame people for going the economical route when getting content for a website? The thing is, you get what you pay for, and in many cases this content is being crafted by folks who speak very little English, and just put their finished work through an on-line translator. And of course, for $5 their research is almost non-existent.
And with the increased usage of Artificial Intelligence to craft articles, credible content is getting harder and harder to find. So, if you start to read an article that makes little sense, keeps repeating the same thing in different ways, or begins to sound like those e-mails that you receive from that Nigerian prince who wants to give you millions, chances are the content is not well researched.
Shower at the Little River Inn, Mendocino County, California
There’s just no way to get around this requirement. That said, all photos are not created equal, as far as website usage is concerned. Be clear, I’m not talking about quality here, but instead photo content. Be wary of wheelchair-accessible travel articles that only show the beautiful glossy tourism photos, and have no specific access photos.
For example, if an article talks about an accessible hotel, but includes a photo of the well manicured gardens under the hotel sign, but fails to feature any photos of the accessible rooms, that’s a huge tip-off that the writer has never been in the accessible room. Chances are they are getting their access information second-hand, which in most cases is incorrect, or at the very least inaccurate. Look for photos that accurately depict access.
Candy enjoys a Moroccotini at the El Morocco in Desert Hot Springs, California
Although the jury is still out on whether you actually have to visit a destination to write a general travel article about it, there is absolutely no way you can pen a wheelchair-accessible travel piece without a site visit. Unfortunately some people are taking shortcuts and gleaning information from online sites and putting it into their accessible travel articles — all without ever leaving their desk. This of course leads to a lot of misinformation, and then that content is subsequently copied by others and repurposed into more inaccurate articles. It’s a vicious cycle.
So how do you tell if a writer has been to a destination? Well some folks just come right out and tell you, while others weave it subtly into their narrative. And then some folks tell it with detailed photos or stories about their trips. Beware of any article that reads like a travel brochure and gives absolutely no indication that the writer ever visited the destination. Also watch out for articles that continually quote websites — “xyz.com says that the Acme Hotel has accessible rooms with roll-in showers” — as that sometimes indicates the writer has not visited the destination to check out the access first-hand.
And then there are the influencers, who are paid to promote specific destinations. Some influencers present honest reviews, while others just praise destinations and post photos of themself frolicking on the beach in a designer outfit with perfectly coiffed hair. Be wary of any article that paints a picture of a “perfect” destination, without at least taking some of the drawbacks or access shortfalls into consideration. There is no one destination that’s perfect for everyone.
Covering wheelchair-accessible travel is not as easy as it looks — trust me on this one. Not only do you have to do site inspections, but you have to know what to look for. There’s no shortage of places that I’ve visited that claimed to be wheelchair-accessible, but instead had one or two steps at the entrances. And let’s not even talk about the B&B that had two two-by-fours as an entrance ramp. Suffice it to say that if an article only says that a place is wheelchair-accessible, but gives no other concrete access details, chances are either the writer has not visited the place, or they have absolutely no idea about the access needs of wheelchair-users and slow walkers. And remember, everyone’s access needs are different.
Bathroom at the Olea Hotel in Glen Ellen, California
If an article gives little more than the catch phrase “ADA compliant” as the entire access description for a hotel, chances are the writer didn’t visit the property. Additionally, since the average traveler has no idea of the actual ADAAG regulations (https://www.access-board.gov/ada/), that phrase is pretty meaningless. For example, let’s say you are looking for a hotel with a roll-in shower and you read in an article that a certain hotel is “ADA compliant”. Chances are you’d probably assume that hotel has a roll-in shower — and that assumption might be incorrect. According to the ADAAG, only hotels with over 50 rooms are required to have accessible rooms with roll-in showers; so if the hotel only had 45 rooms that “ADA compliant” property would probably only have accessible rooms with tub/shower combinations. And a detailed access description — instead of a short catch phrase — would have clarified that fact.
Don’t automatically rule out an article that includes archaic — by US standards — terminology, like “handicapped” and “infirmed”. Although it would tend to show a lack of understanding if these words were used by someone in the US, they are the norm in some developing countries. Look beyond the words for a true understanding of access issues.
For example if the article assumes that all wheelchair-users can walk and that one or two steps won’t be a problem, then that person does not understand the realities of life in a wheelchair. Moreover, that lack of understanding will most likely result in an inappropriate evaluation of the access. On the other hand, if you find an article by someone who doesn’t quite get the language right, but still has a good understanding of access needs, it may actually provide some important access information on a less-touristed region of the world.
Accessible Red Bus in Glacier National Park, Montana
In order to evaluate access, you need to look at the big picture. Be cautious of destination articles that don’t include access information about ancillary services, such as public transportation. If the author has traveled to the area, they most certainly know about the availability of accessible public transportation, and understand the importance of including this detail in the article.
I’ve seen many an accessible travel article filled with flowery prose, about areas that I know have no accessible public transportation. The authors mention the sandy beaches and gorgeous sunsets, yet fail to acknowledge there is no accessible way to get from the airport to the hotel. Conversely, watch out for articles that claim a destination is accessible because it has an accessible bus system, yet lacks any concrete access details about lodging or attractions.
Finally be wary of roundup articles and listicles. These short pieces are all the rage with editors today, and most have a catchy title like “25 of the Best places to X”. Although they are fun to read, they generally contain very little substantive information; as the writer usually didn’t visit the destinations.
Instead these articles are filled with access information gleaned from the internet and combined with flowery prose from tourist brochures. That said, some legitimate travel writers — myself included — sometimes pen roundup pieces that contain useful access information. In the end, the key is in the access details — look for them. If they are missing or glossed over, that article is probably chock full of misinformation.
