If you follow accessible travel at all, you’ve probably noticed an uptick of articles about the possibility of staying in your own wheelchair to fly. A few airlines have released prototypes of “accessible” flip up seating units with wheelchair tie-downs; and a number of disability rights organizations have championed the “flying in your wheelchair” movement.
Enacted in 1986, the Air Carrier Access Act, covers access-related travel issues on all US airlines, and on foreign airlines on flights to and from the US. And as with many regulations, it’s continually updated. The 2025 Air Carrier Act updates include minor wording changes and definitions, updated training requirements, and some specific changes in existing regulations. This update of the regulations focuses mainly on preventing and mitigating wheelchair damage, and providing timely and appropriate repairs when it does occur. Here are the highlights of what to expect in 2025. These 2025 Air Carrier Access Act Updates will take effect January 16, 2025 unless otherwise noted.
As of December 17, 2025, airlines covered by the Air Carrier Access Act will be required to notify passengers when their assistive devices have been loaded and unloaded from the cargo hold.
Airlines will be required to publish the dimensions of their cargo holds — and any limitations they may have — on their websites. This applies to all the aircraft in their fleet.
As of June 6, 2025 airlines will be required to deliver delayed assistive devices within 24 hours for a domestic flight, 12 hours for an international flight, and 30 hours for a long international flight (more than 12 hours). The passenger will have the choice of picking up the delayed assistive device at the airport or having it delivered to a reasonable location.
Passengers will be reimbursed for accessible ground transportation should they decide to pick up their delayed assistive device at the airport.
As of March 17, 2025 carriers must offer passengers a choice in regards to repair or replacement of damaged assistive devices. Passengers can opt to have the carrier arrange for repair or replacement, or the passenger can arrange for repair or replacement at their chosen vendor. If the latter option is chosen, the carrier will transport the assistive device to the repair location and pay for the needed repairs.
It should be noted that the Montreal Convention still remains in effect for the liability limits for assistive devices damaged or lost on international flights. The carrier liability limit for this is $1731.
If the airline provides a loaner assistive device because of loss or damage, and it does not meet the passenger’s needs, the passenger can find an appropriate substitute elsewhere. If this happens, the airline must reimburse the passenger for the rental within 30 days. The airline can require receipts, invoices or other documentation.
If a passenger’s assistive device will not fit into the cargo hold, the airline must book the passenger on the next available flight that can accommodate it. This will be done at no additional charge, even if a partner carrier is used.
Finally, the 2025 Air Carrier Access Act updates include requirements for new safety standards and accessibility features for on-board wheelchairs. These include adequate padding, locking wheels, restraints and new size requirements. They go into effect for new aisle chairs purchased on twin aisle aircraft and aircraft with over 60 seats on October 2, 2026. And they go into effect for all other covered aircraft on October 2, 2031.
For more information about your rights under the Air Carrier Access Act, visit https://emerginghorizons.com/the-disabled-air-travelers-bill-of-rights/
Have you ever become frustrated at not being able to find wheelchair-accessible taxis in New York City? Well, your not alone. And this problem goes back decades. In 2011 a group of disabled advocates finally got together and decided to do something about it. At that time only 2% of active taxi medallions were assigned to accessible vehicles in New York City. So a class action lawsuit was filed against the New York City Taxi and Limousine Commission (TLC) for their failure to adequately provide wheelchair-accessible taxis in New York City.
And the result of this litigation was a groundbreaking settlement agreement on May 30, 2014. The settlement agreement required the TLC to make at least 50% of its fleet wheelchair-accessible by 2020. And 2020 seemed like a long way away in 2014. Six years later when the deadline rolled around, guess what? Only 42% of New York City cabs were wheelchair accessible.
So off to court they went again. This time the plaintiffs (Taxis for All, Dr. Simi Linton, United Spinal Association and the 504 Democratic Club) filed a motion to enforce the original agreement, while the TLC filed a motion to be relieved of it’s obligations under the agreement.
And the result was a decision that was released on August 29, 2024. The TLC was ordered to make 100% of all new taxis wheelchair-accessible, until that original 50% requirement is met. The plaintiffs also asked for a “Special Master” to be appointed to “determine what additional steps defendants can and should take to accelerate the accessibility of yellow taxis.” This was denied; however the judge stated that they may renew this request if the TLC fails to meet the Active Medallion Requirement by March 31, 2025.
So although access to taxis in New York City has greatly improved since 2011, it still has a ways to go. Thanks to all the advocates and their counsel (Disability Rights Advocates and the law firm of Sheppard, Mullin, Richter and Hampton) for pushing forward for this much needed access.
Cruises are an excellent choice for an accessible vacation, as most of the newer cruise ships have good wheelchair access. Additionally, you can visit many ports on a cruise, but you only have to unpack once. And cruises are also a great multigenerational vacation choice. With that in mind, here are a few helpful tips to help you plan a wheelchair-accessible cruise.
Ever wonder why some people end up with upgrades and refunds whenever they make a wheelchair-access travel complaint, while others walk away with zero compensation? Truth be told, it’s all in the details. Knowing when to complain, how to complain and who to complain to are the keys to not only resolving the issue at hand, but also to receiving adequate compensation for your inconvenience. So the next time you encounter an access-related problem on the road, follow this roadmap for prompt resolution and adequate compensation.
The first and foremost rule about making a wheelchair-access travel complaint is to address the problem at hand. If your wheelchair arrives damaged, request a suitable loaner from the airline. If that supposedly accessible bus arrives but has two steps, request an appropriate replacement. If you arrive at a hotel to find that they gave your accessible room away, have them find you one at another property. Try and remedy the access shortfall, so you can salvage your vacation and enjoy the rest of your trip.
Additionally, you should try to prevent further damage. In other words, don’t throw the baby out with the bathwater. For example, if you miss a connection because the airline didn’t have a wheelchair waiting at the gate for you, don’t just throw in the towel. Work with the airline to get on the next available flight, so you can at least enjoy part of your vacation.
Don’t be afraid to address your loss while you are trying to mitigate damages, but don’t put a dollar price tag on it. For example, in the case of the missed connection, if the next available flight isn’t until late at night, don’t be afraid to point out that you are missing a whole day of vacation because of their error. And then ask if perhaps an upgrade is available. Keep in mind, this doesn’t wipe the slate clean, but it will make your travels more comfortable.
It’s also a good idea to jot down a few notes about the incident while it’s fresh in your mind. Write down times, dates and names if you have them. Then, put the notebook away, and don’t dwell on the incident. Enjoy what’s left of your vacation, then address the matter when you return home.
The time to file an official wheelchair-access travel complaint with a service provider is after you return from your trip. And although every situation is different, here are some tips to help you approach the official complaint process.
You should also file an official ADA or Air Carrier Access Act (ACAA) complaint when you return home. This can be done in addition to your complaint with the provider, and even if you received compensation from them. This type of a complaint won’t get you anything personally, but it may help effect change.
The Department of Justice (DOJ) and the Department of Transportation (DOT) look for patterns, and the number of complaints against individual companies. If they see a lot of a certain type of complaint, they can issue fines and directives to help avoid future access-related failures. And that in turn may lead to better compliance in the future.
Plus it’s pretty easy to file an official wheelchair-access travel complaint.
If your issue involves travel on a US airline anywhere in the world, or on a foreign airline on a flight to or from the US, then you can file an ACAA complaint. Details about the complaint process can be found at www.transportation.gov/airconsumer/complaints-alleging-discriminatory-treatment-against-disabled-travelers. And the complaint form is located at secure.dot.gov/air-travel-complaint. It’s also a good idea to check out this primer (emerginghorizons.com/the-disabled-air-travelers-bill-of-rights) on your basic rights under the ACAA before you file a complaint.
If your issue involves physical access at a hotel, attraction, restaurant, outdoor area or venue in the United States, then you can file an ADA complaint. Information about an ADA complaint can be found at www.ada.gov/file-a-complaint. And the online form is located at civilrights.justice.gov/report.
Filing an official complaint is the final step in the process. And again, although it won’t benefit you personally, it can help to make the world a more accessible place.
Based in Krakow, Active Poland offers a number of accessible Poland tours for wheelchair-users and slow walkers. The customized Krakow tours can include everything from a stroll around town, to a museum hopping itinerary, and even attending concerts and festivals. All accessible tours are conducted in a wheelchair-accessible van with seating for one wheelchair-user and five other passengers.
Other tours that are doable for wheelchair-users and slow walkers include excursions to Auschwitz-Birkenau, the Bochnia Salt Mine, Zakopane and the John Paul II Trail. Active Poland can also book accessible accommodations and assist with restaurant and nightlife suggestions. Rental wheelchairs and stair lifts are also available. For more information on Active Poland accessible offerings, visit poland-active.com/en/Trips/Trips-For-Handicapped-In-Krakow,ig.
Travel by its very nature requires a good amount of preparation, especially when it includes air travel. Factor a disability into that equation and the complexity increases. With that in mind, here are some helpful tips for flying with a wheelchair.
Nearly a year ago, on July 26, 2023, the Department of Transportation (DOT) announced a new accessible airline lavatory rule. Unfortunately it will still be many years before single aisle aircraft with more than 125 seat have accessible lavatories, but at least it’s a start. The rulemaking process has been going on for quite some time and the DOT took into consideration comments from consumers, airlines and disability organizations.
So here are the highlights of the final accessible airline lavatory rule, along with a timeline for when you can expect to see some changes.
Under the new rule, US single aisle aircraft with more than 125 seats must include the following features in their lavatories. These features will be required on new aircraft delivered three years after the effective date (2023) of the rule.
So basically you can expect to see start seeing these features in 2026.
But there is a catch. The usual life of a commercial commuter aircraft is 25 years, so only 4 percent of the fleet is replaced annually. This figure is from the DOT. If they start replacing aircraft with ones that include accessible lavatories in 2026 (as required), the entire fleet will not be outfitted with them until 2051. And during that interim time, passengers will not know if they have an accessible lavatory until they board the aircraft.
The new accessible airline lavatory rule also includes a provision that the onboard wheelchair must be maneuverable into the lavatory, so that the wheelchair-user will be able to completely close the door. This also applies to single aisle aircraft with over 125 seats.
Again, aircraft are not required to be retrofitted, and the same timeline applies, so this would begin in 2026 and be fully implemented in 2051.
Perhaps the biggest change with the new accessible airline lavatory rule is the requirement for accessible lavatories to have ample space for a person with a disability and an attendant. More specifically the lavatory must have enough room for two males in the 95th percentile of height and weight (6 ft. 2 in., 246 pounds). That’s a pretty large space and it would make airline lavatories truly wheelchair-accessible. And as with the other regulations this applies to single aisle aircraft with more than 125 seats.
But there is a different implementation time frame for this requirement. Specifically, it’s for aircraft ordered 10 years or delivered 12 years from the effective date. That means this would start in 2036 and 2038, and would be fully implemented in 2061 and 2063. And in the interim you won’t know in advance if your aircraft has a lavatory with this extra space.
To be fair, the preliminary rule required implementation in aircraft ordered 18 years from the effective date or placed into service 20 years from the effective date. On that timeline the fleets would be fully outfitted with accessible lavatories in 2069 and 2071.
I addressed the timeline issue in my public comments to the DOT, as did other folks, so at least they listened a bit. But rulemaking is always a process of give and take.
So bottom line, we will start to see some minor accessibility changes in 2026, with full implementation of this rule in 2071. It’s definitely a step forward, but it’s really for future generations. But then again, so was the ADA. Justin Dart was a visionary but he certainly didn’t live to see the strides in accessibility we have made since the first days of his activism.
There are numerous things that go into planning an accessible vacation; from finding the right hotel room, to securing airport transportation, and even finding out what local attractions are accessible. And then there are the emergency situations. What do you if something unforeseen happens while you’re on the road? Well my best solution is to play a healthy game of “what if ” before your travel.
For example, ask yourself a question like, “What if my wheelchair breaks when I’m on vacation?”. Then find a solution to the problem. In this case, the solution would be to compile a list of wheelchair repair shops in your destination city. Problem solved. Write them down and take them with you. Chances are you won’t need to use the list, but if you do, you are prepared.
And if you happen to be going to Amsterdam, then you’re in luck, because Able Amsterdam has compiled a nice little list of wheelchair repair shops in Amsterdam. And although it contains shops that specialize in repairing medical equipment, it also has a bike shop that has experience repairing wheelchairs and rollators. So check out this list of wheelchair repair shops in Amsterdam for your future travels.
www.ableamsterdam.com/blog/wheelchair-repair-service-amsterdam?fbclid=IwAR3H81Hgc_EfU4sVq9YpiWOnFqO-QKiCGtNKii8TCfSiiW7W50rtEzomVDA
Make no mistake about it, Staunton State Park (cpw.state.co.us/placestogo/parks/Staunton) includes some challenging physical access barriers for folks with mobility issues. That doesn’t mean you should cross it off your “to visit” list though. Quite the contrary, as track chairs are now available at this Colorado park. These all terrain wheelchairs make inclusive access a possibility for wheelchair-users and slow walkers. Says Track Chair Program Manager Natalie Bostow, “The goal of our program is to help everyone experience the outdoors, and to enable wheelchair-users and slow walkers to enjoy hikes with friends and family. And the Staunton State Park track chairs are our means to accomplish that.”
The Staunton State Park track chairs are the result of a collaborative partnership. The Friends of Staunton State Park (friendsofstauntonstatepark.org) raised the funds to buy the track chairs, while the state park manages the program. To date, a robust group of volunteers have conducted more than 1,000 track chair hikes
The track chairs have tank tracks instead of wheelchair tires, which makes it possible to explore terrain that’s off-limits to standard wheelchairs. They can be operated with a joystick — either a golf ball, a tennis ball or a t-bar — which can be mounted on either side of the track chair. You do need some hand dexterity to operate these chairs; however if you can operate a power wheelchair, you can probably operate a track chair.
Suspension and non-suspension track chairs are available, but the suspension models offer much smoother rides. A car seat is also available, so small children over the age of two can utilize the track chairs. The track chairs can accommodate up to 350 pounds, and there are variety of transfer boards and a sling lift on hand to facilitate safe transfers. The track chairs will work for almost everyone; however because of safety issues they are not appropriate for someone who is 100% ventilator-reliant.
And the track chair rules are pretty simple. All track chair users must be accompanied by a companion as well as a volunteer. After a short orientation the volunteer will walk behind the track chair, so they can jump in to help out if the user can’t manage things. Generally speaking though, the volunteers are there for support and they try to let users be as independent as possible.
The Staunton State Park track chairs are free, but reservations are required. They can be made online on the Staunton State Park reservation form. They are available from June to October on Fridays, Saturdays and Sundays. Reservations open for the season on May 1, so plan ahead as they fill up quickly. And if you have any questions, just call (303) 816-0912.
When you get to the park, follow the signs to the Meadow Parking Lot. There’s accessible parking in front of the track chair garage, and an accessible picnic table next to it. There’s also an accessible vault toilet in the parking lot.
The track chairs have a battery range of about eight miles, but volunteers usually keep the hikes to four or five miles, just to be on the safe side. All of the track chair trails depart from the Meadow Parking Lot.
The most popular track chair trail is the Davis Ponds Trail, which is a 2.7-mile beginner trail with some stream crossings. There’s an accessible fishing pier and a picnic table at the mid-point, and adapted fishing poles are available at the track chair garage.
The more advanced 2.3-mile Mason Creek Trail includes some rock obstacles, but it also includes a peaceful meadow and stone house ruins. The longest and most difficult track chair trail is the 3.5-mile Staunton Ranch Trail, which travels through aspen filled meadows and offers a great view of Pikes Peak.
The track chairs also come with a backpack that has rain gear, additional water, tools and a blanket, but track chair-users are asked to bring water, medication, additional clothing layers, a seat cushion, a hat, sunblock and glasses. And don’t forget to pack along a lunch as there are a number of pleasant picnic spots to stop for a break throughout the park.
